Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orathai Viphasnarathorn

Kirkland,WA

Summary

Proven expertise in order management and exceptional customer service, honed at Bann Thai Restaurant and Pongsak’s Group. Excelled in safe food handling and financial accuracy, enhancing guest engagement and operational efficiency. Demonstrated ability to elevate customer satisfaction and streamline service prioritization, achieving significant loyalty and quality control.

Overview

15
15
years of professional experience

Work History

Server

Bann Thai Restaurant
09.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Thai Orchid Cuisine
05.2016 - 09.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Aupair

Darrough’s Family
05.2014 - 05.2016
  • Met with parents about daily activities, positive developments, and issues.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Kept children's areas neat and clean.
  • Assisted with housework such as laundry and cooking.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
  • Implemented daily routine to maintain structure and stability
  • Developed creative activities to encourage physical, social and emotional growth.
  • Transported children safely to school, activities and appointments on time.
  • Taught children everyday skills and language.
  • Drove children to dance, cheer, and sports practices.
  • Played games, worked on puzzles, and read books to young children.
  • Assisted children with homework assignments and special projects across different subjects.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Accountant

Pongsak’s Group
02.2010 - 04.2014
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Gathered financial information, prepared documents, and closed books.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Used advanced software to prepare documents, reports, and presentations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Collected and reported monthly expense variances and explanations.

Education

BBA - Accounting

Rajmagala University of Teachnology Taiwan-Ok
Chakrapongse Bhuvanath Campus - Bangkok
2012

Skills

  • Order Management
  • Safe Food Handling
  • Beverage Preparation
  • Food Delivery
  • Guest Engagement
  • Exceptional customer service
  • Point of sale operation
  • Service prioritization
  • Quality Control
  • Hospitality service expertise

Timeline

Server

Bann Thai Restaurant
09.2022 - Current

Server

Thai Orchid Cuisine
05.2016 - 09.2022

Aupair

Darrough’s Family
05.2014 - 05.2016

Accountant

Pongsak’s Group
02.2010 - 04.2014

BBA - Accounting

Rajmagala University of Teachnology Taiwan-Ok

Similar Profiles

CREATE PROFILE
Orathai Viphasnarathorn