Oriana De La Cruz
Delray Beach,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Concierge
Campbell Property
10.2021 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Assisted with luggage handling, valet services and concierge services.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Line Cook
Flas Fire Pizza
01.2020 - 09.2021
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Monitored food quality and presentation to maintain high standards.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Barista
R1 Coffee
01.2019 - 01.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Science - Political Science
Wilmington University
Wilmington, DE08.2025
Skills
- Customer Service
- Hospitality
- Active listening
- Excellent multitasking
- Effective problem-solving
- Effective decision-making
- Proactive attitude
- Exceptional communication
- Positive attitude
- Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Campbell Property
10.2021 - Current
Line Cook
Flas Fire Pizza
01.2020 - 09.2021
Barista
R1 Coffee
01.2019 - 01.2020
Bachelor of Science - Political Science
Wilmington University
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