ORIANA LOPEZ
Sales Associated
Weston
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Costumer Servicer Representative -bank Teller
Space Coast Credit Union
10.2024 - Current
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Enhanced company reputation by providing exceptional customer service and support.
Customer Service Representative
POSH NAIL LOUNGE WESTON
05.2023 - 09.2024
- Provide exceptional customer service and ensured customer satisfaction
- Handled cash transaction accurately and efficiently
- Resolved customer issues and concerns, ensuring a positive experience
- Worked as a part of a team to serve over 100 customers daily
- Full-time position for almost two years
Customer Service Representative
Care tek
01.2022 - 03.2022
- Processed customer inquiries, including demographic updates, shipment tracking, returns, and balance payments
- Participated in team learning initiatives to enhance the customer experience and improve
Data Entry & Excel Support
Cyber Plaza
01.2019 - 09.2021
- Proficient in Microsoft Excel for organizing data, creating reports, and maintaining spreadsheets
- Provided customer service support and assistance with general inquiries
- Handled various administrative tasks, including data entry and digital organization
Education
Realtor -
Gold Coast Shools
11250 Nw 20 Th St Miami Fl 33172 05.2001 -
High School Diploma -
Gabriela Mistral
198. Los Andes, Región De Valparaíso, Chile. 12-2021
Skills
- Report Generation
- Complaint resolution
- Data Collection
Strong work ethic
- Consultative Sales
Performance goals
Sales and operations
- Costumer satisfactions
- Microsoft excel data entry reporting and spreadsheet management
Timeline
Costumer Servicer Representative -bank Teller
Space Coast Credit Union
10.2024 - Current
Customer Service Representative
POSH NAIL LOUNGE WESTON
05.2023 - 09.2024
Customer Service Representative
Care tek
01.2022 - 03.2022
Data Entry & Excel Support
Cyber Plaza
01.2019 - 09.2021
Realtor -
Gold Coast Shools
05.2001 -
High School Diploma -
Gabriela Mistral
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