Orianna Madrid
Riverside,CA
Summary
Dynamic and adaptable professional with a proven track record at La Marea Senior Living, excelling in customer service and administrative support. Leveraged strong work ethic and problem-solving skills to enhance guest relations and streamline operations. Skilled in cash handling and maintaining confidentiality, consistently exceeding employer expectations without compromising detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
La Marea Senior Living
02.2023 - 06.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
Assistant Store Manager
Tuxedo Liquor Store
08.2018 - 02.2023
- Interviewed and trained staff associates and equipped to comply with company policies and procedures.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity.
- Performed check cashing for customers based on company policies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed orders from distributions, inventory and cash control.
- Collaborated with management to develop strategies for optimizing sales performance and achieving sales targets.
Permit Runner
Penguin Home Solutions Inc.
09.2020 - 10.2022
- Supported the development of new business opportunities by researching jurisdictional requirements for various locations.
- Managed multiple permit applications simultaneously, ensuring accurate documentation and timely submissions for all projects.
- Performed routine data entry or document management.
- Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted project managers in meeting deadlines through effective communication and coordination of permit requirements.
Education
High School Diploma -
Arlington High School
Riverside, CA06.2018
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Telephone Etiquette
- Hospitality
- Guest Relations
- Detail-oriented approach
- Administrative Support
- Cash Handling
- Vendor interaction
Certification
- Food Handler Training - July 11, 2026
Timeline
Concierge
La Marea Senior Living
02.2023 - 06.2024
Permit Runner
Penguin Home Solutions Inc.
09.2020 - 10.2022
Assistant Store Manager
Tuxedo Liquor Store
08.2018 - 02.2023
High School Diploma -
Arlington High School
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