Overview
Work History
Education
Skills
Certification
Timeline
Generic

ORIENDAL HAYNES

New Orleans,LA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Gus Fried Chicken
12.2022 - 03.2024
  • Store Opening and Closing
  • Customer Service
  • Cash Handling
  • Safety rules
  • Money Handling
  • Opening and closing procedures
  • Merchandising guidelines
  • Assisted cashiers with resolving customer complaints and inquiries
  • Provided guidance to cashiers on how to accurately ring up customers' purchases
  • Performed daily opening and closing procedures for the register area

Supervisor

Brandy House
09.2021 - 11.2022
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
  • Tracked progress on projects and provided timely feedback to staff members

Customer Service Manager

Xavier University of LA
04.2017 - 09.2020
  • Provided exceptional customer service to ensure customer satisfaction
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
  • Monitored staff performance to ensure adherence to customer service standards

Manager on Duty

Superdome
01.2015 - 06.2016
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Service Supervisor

Platinum Cleaning
09.2013 - 11.2015
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.

Education

High School Diploma -

Marion Abramson
New Orleans, LA
05.2002

Skills

  • Positive Attitude
  • Online Order Picking
  • Shift Scheduling
  • Cash Drawer Reconciliation
  • Flexible Schedule
  • New Hire Training
  • Team Leadership

Certification

CPR Certified

Timeline

Cashier Team Lead

Gus Fried Chicken
12.2022 - 03.2024

Supervisor

Brandy House
09.2021 - 11.2022

Customer Service Manager

Xavier University of LA
04.2017 - 09.2020

Manager on Duty

Superdome
01.2015 - 06.2016

Service Supervisor

Platinum Cleaning
09.2013 - 11.2015

High School Diploma -

Marion Abramson

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