ORIENDAL HAYNES
New Orleans,LA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Gus Fried Chicken
12.2022 - 03.2024
- Store Opening and Closing
- Customer Service
- Cash Handling
- Safety rules
- Money Handling
- Opening and closing procedures
- Merchandising guidelines
- Assisted cashiers with resolving customer complaints and inquiries
- Provided guidance to cashiers on how to accurately ring up customers' purchases
- Performed daily opening and closing procedures for the register area
Supervisor
Brandy House
09.2021 - 11.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
- Tracked progress on projects and provided timely feedback to staff members
Customer Service Manager
Xavier University of LA
04.2017 - 09.2020
- Provided exceptional customer service to ensure customer satisfaction
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
- Monitored staff performance to ensure adherence to customer service standards
Manager on Duty
Superdome
01.2015 - 06.2016
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Service Supervisor
Platinum Cleaning
09.2013 - 11.2015
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Education
High School Diploma -
Marion Abramson
New Orleans, LA05.2002
Skills
- Positive Attitude
- Online Order Picking
- Shift Scheduling
- Cash Drawer Reconciliation
- Flexible Schedule
- New Hire Training
- Team Leadership
Certification
CPR Certified
Timeline
Cashier Team Lead
Gus Fried Chicken
12.2022 - 03.2024
Supervisor
Brandy House
09.2021 - 11.2022
Customer Service Manager
Xavier University of LA
04.2017 - 09.2020
Manager on Duty
Superdome
01.2015 - 06.2016
Service Supervisor
Platinum Cleaning
09.2013 - 11.2015
High School Diploma -
Marion Abramson