Orion Casillas
Hammond,Indiana
Summary
Dynamic Sales Associate with a proven track record at Michaels Craft Store, excelling in customer service and problem-solving. Expert in fostering teamwork and collaboration, significantly enhancing customer satisfaction. Skilled in time management and adept at turning challenges into opportunities, ensuring a seamless shopping experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Michaels Craft Store
07.2024 - Current
Sales Associate
Michaels Crafts Store
02.2021 - 02.2022
Sales Associate
Michaels Craft Store
09.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Hammond Academy of Science And Technology
Hammond, IN05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
Timeline
Sales Associate
Michaels Craft Store
07.2024 - Current
Sales Associate
Michaels Crafts Store
02.2021 - 02.2022
Sales Associate
Michaels Craft Store
09.2020 - 10.2020
Hammond Academy of Science And Technology
Similar Profiles
Kassie LedbetterKassie Ledbetter
Customer Service Manager at Michaels Craft StoreCustomer Service Manager at Michaels Craft Store
Amina AyoubAmina Ayoub
Customer Service Representative at Michaels Craft StoreCustomer Service Representative at Michaels Craft Store
Clayton SeymourClayton Seymour
Michael's Teammate at Michaels Craft StoreMichael's Teammate at Michaels Craft Store
Kaitlyn HaugenKaitlyn Haugen
Store Associate at Michaels Craft StoreStore Associate at Michaels Craft Store
Christina GarciaChristina Garcia
High Reach and Sit Down Forklift Operator at FedEx Supply ChainHigh Reach and Sit Down Forklift Operator at FedEx Supply Chain