Orissa EL
Jacksonville ,FL
Summary
Dedicated and adaptable professional with extensive experience in customer service, operational compliance, and safety management. Troubleshooting operational issues and mentoring team members to achieve performance goals. Known for effective communication, attention to detail, and maintaining a professional demeanor in fast-paced environments. Flexible and dependable, with a proven ability to work varied schedules and adapt to diverse weather conditions. Eager to apply leadership abilities and a strong commitment to safety and customer satisfaction as a Passenger Conductor Trainee at Amtrak.
Overview
18
18
years of professional experience
Work History
Process Assistant
Amazon
01.2021 - Current
- Collaborated with Area Managers to prioritize and ensure compliance with Amazon’s safety standards.
- Oversaw daily operations to ensure optimal outbound performance, consistently achieving and surpassing delivery goals while maintaining 100% customer satisfaction.
- Mentored associates pursuing advancement, fostering professional growth and team productivity.
- Optimized labor hours and resolved inventory discrepancies to drive efficient shift operations.
- Identified and resolved operational issues through effective troubleshooting, leading to 100% customer service.
- Supported associates by evaluating learning effectiveness and addressing training needs.
- Supervised associates in dynamic 24/7 environments, ensuring compliance with company standards.
- Experienced working in various weather conditions, including extreme heat, wind, rain, and snow.
Transportation Consultant
Uber
06.2015 - 01.2021
- Safe navigation through cities in the states of Pennsylvania, New Jersey, and New York.
- Properly followed navigational directions from GPS and from the preferences of customers.
- Transported passengers to various destinations upon request, with knowledge of various cities and efficient routes.
- Maintained a clean and safe driving record.
Home Health Aide
Contrator
05.2007 - 01.2016
- Assisted with daily living skills, including but not limited to meal preparation, outings, hygiene, and clothing changes.
- Assessed, evaluated, observed, and documented patient progress.
- Provided support and supervision to patients and families with dementia and Alzheimer’s.
Education
CDL Certification -
160 Driving Academy
High School Diploma -
-
Skills
- Strong customer service and communication skills to interact professionally with passengers and team members
- Extensive experience adhering to safety protocols and operational standards
- Proven ability to perform physically demanding tasks in diverse weather conditions
- Proficient in handling cash, credit card transactions, and maintaining accurate documentation
- Experienced in mentoring and training team members to meet performance goals
- Flexible and adaptable with the ability to work varied schedules, including weekends and holidays
- Quick learner with a strong aptitude for mastering technical and operational procedures
- Maintains a professional appearance and demeanor in all customer-facing situations
- Adaptable to fast-paced environments requiring multitasking and quick decision-making
Skills
Timeline
Process Assistant
Amazon
01.2021 - Current
Transportation Consultant
Uber
06.2015 - 01.2021
Home Health Aide
Contrator
05.2007 - 01.2016
CDL Certification -
160 Driving Academy
High School Diploma -
-
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