Orlando Anzures
Las Vegas,NV
Summary
Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty.
Overview
14
14
years of professional experience
Work History
Slot Ambassador
LINQ Hotel & Casino
05.2021 - Current
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Connected with guests on personal level to build loyalty.
- Troubleshot machine malfunctions and diagnosed root causes.
- Supported guest satisfaction and loyalty through prompt customer service and timely jackpot payouts.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Bartender
High Roller Observation Wheel
01.2014 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication, and complied with state age requirement of legal age of 21 to drink .
Slot Guest Service Representative
ARIA Resort & Casino - MGM Resorts International
12.2009 - 10.2013
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Dispensed machine jackpot payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Complied with gaming commission rules by verifying players' ages.
Education
High School Diploma -
Perris High School
Perris, CASkills
- Excellent Customer Service
- Guest Satisfaction
- Slot Machine Troubleshooting
- Issue Resolution Skills
Languages
Spanish
Native or Bilingual
Timeline
Slot Ambassador
LINQ Hotel & Casino
05.2021 - Current
Bartender
High Roller Observation Wheel
01.2014 - 03.2021
Slot Guest Service Representative
ARIA Resort & Casino - MGM Resorts International
12.2009 - 10.2013
High School Diploma -
Perris High School
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