Orlando Burgos
Jersey City,NJ
Summary
Knowledgeable supervisor with solid background overseeing business operations. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Key Holder
Mango
05.2025 - 02.2028
- Supervised daily store operations, ensuring optimal customer experience and adherence to company standards.
- Managed inventory control processes, minimizing stock discrepancies and enhancing product availability.
- Trained and mentored new staff on sales techniques and customer service best practices.
- Conducted cash handling procedures with accuracy, maintaining financial integrity during transactions.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping environment.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Senior Sales Specialist
Mango
01.2025 - 05.2025
- Achieved consistent sales growth by staying current on industry developments and adjusting strategies accordingly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Store Supervisor
Total Energies
01.2022 - 12.2024
- Supervising store operations, register procedures, inventory and stockroom management, schedule and payroll.
- Developed and maintained strong relationships with vendors to ensure timely product delivery and optimal stock levels.
- Analyzed sales data to identify trends, adjusting strategies for improved profit margins and customer satisfaction.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
Service Agent
Enterprise Holdings
12.2019 - 12.2021
- Customer service focused on rental agreement, vehicle inspections and service recovery for tourists entering the island.
- Managed vehicle inventory, ensuring optimal availability for customer needs.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Conducted thorough inspections of vehicles to maintain quality and safety standards.
- Coordinated vehicle pick-up and drop-off processes, enhancing operational efficiency.
Store Manager
El Market Puerto Rico
05.2018 - 09.2019
- Supervising store operations, inventory management and employee allocation to meet the company’s goals.
- Trained new staff on customer service standards and operational procedures to enhance team performance.
- Supervised daily store operations, ensuring compliance with company policies and safety protocols.
- Implemented inventory management practices, reducing stock discrepancies and improving supply chain efficiency.
- Led initiatives for process improvements, increasing overall operational efficiency and enhancing customer experience.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Sales Associate
El Market Puerto Rico
07.2017 - 04.2018
- Customer service focused on selling souvenirs, art pieces & jewelry mainly for tourist exiting the island.
- Managed inventory levels, ensuring timely restocking of products to meet customer demand.
- Developed product knowledge to effectively assist customers in making informed purchasing decisions.
- Trained new sales associates on store policies and effective sales techniques to improve team performance.
- Implemented visual merchandising strategies that improved product visibility and enhanced store aesthetics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Streamlined checkout processes, reducing wait times and improving overall customer experience in-store.
Tax Associate
H&R Block
09.2015 - 05.2016
- Customer service in regard to tax consulting and & tax form preparation.
- Prepared and reviewed individual and business tax returns for compliance with federal and state regulations.
- Developed streamlined processes for data entry using proprietary tax preparation software, reducing turnaround times.
Library Assistant
University of Puerto Rico Rio Piedras Campus
01.2015 - 04.2015
- Assist head librarian with data entry, student research requests and remodeling the library space to include a children segment.
- Assisted in cataloging and organizing library resources to enhance accessibility for students and faculty.
- Collaborated with faculty to curate specialized collections supporting diverse academic programs across campus.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Promotions Associate
Bien Hecho Group
01.2013 - 07.2013
- Diverse product promotions on key transit zones around the metropolitan area.
Education
Bachelor of Business Administration - Marketing Management
University of Puerto Rico, Rio Piedras Campus
01-2020
Skills
- Customer service
- Resource management
- Sales proficiency
- Marketing initiatives
- Team building
- Store operations oversight
- Multitasking and prioritizing
- Relationship building
- Staff training and development
- Flexible work schedule
- Adaptable to changing demands
- Cash handling and reconciliation
- POS terminal operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Mango
05.2025 - 02.2028
Senior Sales Specialist
Mango
01.2025 - 05.2025
Store Supervisor
Total Energies
01.2022 - 12.2024
Service Agent
Enterprise Holdings
12.2019 - 12.2021
Store Manager
El Market Puerto Rico
05.2018 - 09.2019
Sales Associate
El Market Puerto Rico
07.2017 - 04.2018
Tax Associate
H&R Block
09.2015 - 05.2016
Library Assistant
University of Puerto Rico Rio Piedras Campus
01.2015 - 04.2015
Promotions Associate
Bien Hecho Group
01.2013 - 07.2013
Bachelor of Business Administration - Marketing Management
University of Puerto Rico, Rio Piedras Campus