DaQuon Harp
Summary
Client Navigator with expertise in client-centered support and guidance. Demonstrates effective communication and problem-solving skills while prioritizing tasks to meet client needs. Collaborated with multidisciplinary teams to enhance client experiences and streamline service delivery through active listening and empathy.
Overview
12
12
years of professional experience
Work History
Client Navigator
Kalamazoo Defender Inc
Kalamazoo
10.2024 - Current
- Navigated resources and advocated for clients during legal processes.
- Guided clients through legal processes and resources, improving their understanding and access to support.
- Consult with attorneys to identify avenues for case-specific support and assist clients in following through with services.
- Coordinated care and facilitated smooth transitions for clients moving out of our services, ensuring continuity of support.
- Supported defense team operations by performing critical tasks that enhanced overall team effectiveness.
Eligibility and Enrollment Specialist
Housing Resources INC
Kalamazoo
02.2023 - 10.2024
- Complete calculations and paperwork and determine eligibility based on program guidelines.
- Collected information and determined qualifications of candidates for programs and services, ensuring accurate assessments for eligibility.
- Accurately answer questions, resolve issues, and provide detailed information on requirements, processes, and policies of enrollment into housing programs.
- Entered, updated, and reviewed data and records while corresponding with applicants and prospective candidates to facilitate smooth enrollment processes.
- Maintain weekly contact with assigned caseload working to resolve client concerns and address barriers preventing access to housing.
- Maintained weekly contact with assigned caseload to resolve client concerns and address barriers, enhancing access to housing services.
- Respond to and resolve any quality control findings associated with work completed.
- Conduct job functions in alignment with program policies, procedures, and regulations.
Case Manager
Housing Resources INC
Kalamazoo
08.2020 - 02.2023
- Assess client needs and develop individualized housing and success plans.
- Met with clients at their homes or chosen community locations to review housing plans and assess needs and progress.
- Coordinated resources and services for individuals experiencing homelessness.
- Monitored progress of client cases and adjusted support strategies.
- Work with clients in the community for the majority of scheduled work hours meeting with clients at least once per month or more often as determined by case conferences and client requests.
- Provide overall implementation of case management services.
- Acts as the agency expert regarding all issues related to landlord relations and property concerns.
- Implement and coordinate a menu of housing services including program guidelines, audit requirements and best practices.
- Developed and fostered landlord relationships, marketing HRI programs and services while facilitating positive relations between landlords and tenants, and providing conflict resolution to prevent evictions.
- Assess clients' housing options and on-going situations and make recommendations for goals, services needed and/or referrals needed.
- Provide direct service assistance for all case management activities ensuring shelter diversion or smooth transition from emergency shelter to affordable housing.
- Calculated and monitored rent determinations, assisting rent-burdened families by negotiating lease addendums to align rental costs with household affordability across all program areas.
- Conducted required unit inspections and coordinated related activities.
- Provide housing information and referral of community resources to the public to enable independent problem solving and support housing stability; present information in group sessions; respond to agency staff calls; on-going assessment and screening for placement or exit of HRI programs.
- Act as liaison between HRI and landlords throughout Kalamazoo County.
- Partner with Kalamazoo county organizations including human service providers and rental property owners to provide a collaborative effort for referral and supportive services.
- Acts as HRI agency expert on tenant/landlord rights and responsibilities, acting as a negotiator/mediator as necessary to facilitate positive relationships.
- In addition, acts as the Agency's Fair Housing representative.
- Maintained accurate and timely documentation and records, supported data collection for reporting and program development, and surveyed tenants and landlords to evaluate and improve service satisfaction.
- Participate in the development and evaluation of services provided by HRI and meet and maintain all contract outcomes/expectations.
- Interview clients and conduct a thorough assessment of their situation and assist in prioritizing the needs based on the resources available.
- Supports the client in implementing the referral, and when appropriate, makes the linkage with confidentiality of client records.
Resource Specialist
Gryphon Place
Kalamazoo
08.2019 - 08.2020
- Optimized resource allocation at Gryphon Place, enhancing team efficiency and project delivery by 30%.
- Managed client databases at Gryphon Place, ensuring data accuracy and accessibility for team productivity.
- Coordinated resource allocation for various community programs and services.
- Developed training materials for staff and volunteers to enhance service delivery.
- Facilitated workshops to educate clients on available resources and support options.
Youth Specialist
Kalamazoo County Juvenile Home
Kalamazoo
08.2018 - 08.2019
- Facilitated group sessions on conflict resolution and self-esteem building, enhancing participant engagement and personal development.
- Coordinated services including health care, mental health counseling, and tutoring.
- Established trusting relationships with families through home visits and outreach, fostering community connections and support.
Social Work Assistant
Kalamazoo Psychiatric Hospital
Kalamazoo
10.2014 - 06.2017
Education
Communications -
Kalamazoo Valley Community College
KalamazooPhoenix High School
Kalamazoo, MISkills
- Case management
- Customer service
- Problem-solving
- Time management
- Organization
- Communication
- Teamwork
- Conflict resolution
- Detail-oriented
Community Work
- I currently serve as a broad member on the Kalamazoo Open Doors board of directors
- I currently serve on the educational subcommittee for the Kalamazoo Civil Rights Board.
Timeline
Client Navigator
Kalamazoo Defender Inc
10.2024 - Current
Eligibility and Enrollment Specialist
Housing Resources INC
02.2023 - 10.2024
Case Manager
Housing Resources INC
08.2020 - 02.2023
Resource Specialist
Gryphon Place
08.2019 - 08.2020
Youth Specialist
Kalamazoo County Juvenile Home
08.2018 - 08.2019
Social Work Assistant
Kalamazoo Psychiatric Hospital
10.2014 - 06.2017
Communications -
Kalamazoo Valley Community College
Phoenix High School