Orlando Moya
Riverbank,CA
Summary
Results-oriented professional with over a decade of leadership experience in data analytics, reporting, and process improvement within healthcare and retail operations. Demonstrated expertise in gathering, analyzing, and interpreting complex data to drive strategic decision-making and operational efficiency. Adept at creating business intelligence solutions, implementing IT systems, and collaborating with cross-functional teams to achieve measurable outcomes.
Overview
16
16
years of professional experience
Work History
Facility Administrator
DaVita Kidney Care
09.2020 - Current
- Led operations for a high-performing dialysis clinic, achieving a 5-star rating in 2023 & maintaining 100% team retention for multiple years.
- Rolled out & Implemented innovative IT solutions, including Anaplan Data Reporting & Salesforce Scheduling, enhancing operational efficiency.
- Served as Program Manager for new Salesforce Scheduling System rollout, training managers on implementation & execution.
- As the Regional Labor project manager, I conducted creative data analysis, data mined on low performing clinics & supported peers with actionable plans.
- Championed regional initiatives such as the Network 17 Home Dialysis PD Pilot & Admissions Projects, merging & extracting data to identify key business needs & outcomes.
- Awarded the 2024 Operational Excellence Award for identifying operational needs in the region & helping drive positive change using analytical insights.
- Created & automated reporting tools to track patient outcomes & operational metrics, ensuring CMS standards were exceeded.
Store Manager
Starbucks Corp
06.2013 - 08.2020
- Analyzed regional sales, speed of service, & customer satisfaction data, trained store managers on continuous improvement initiatives.
- Managed multiple locations, achieving excellence in operational efficiency, sales growth, & team retention.
- Conducted detailed P&L analyses, identifying opportunities to optimize profitability & improve metrics.
- Recognized as Divisional "Manager of the Quarter" for training & operational efficiency achievements.
- Served as Regional Talent / Retention Champion, developing & implementing engagement initiatives that increased employee satisfaction.
Executive Team Leader
Target Corporation
05.2009 - 06.2013
- Directed operations of a $45M store, managing 75+ team members and scaling to 100+ during peak seasons.
- Spearheaded data-driven strategies to improve sales and operational efficiency, including tracking vendor performance and optimizing workflows.
- Championed multiple national pilot initiatives, analyzing data to ensure successful implementation and sustained improvements.
- Mentored and developed team members, contributing to long-term organizational success.
Education
Bachelor of Science - Business Administration
California State University - Stanislaus
Turlock, CA2009
Skills
- Data Analytics & Reporting Solutions
- Data Mining & creative problem solving approaches
- Cross functional engagement
- Process Improvement & Change Management
- Stakeholder Collaboration & Communication
- Project Management & Leadership
- Healthcare Operations Expertise
- Policy & procedure adherence
KEY ACHEIVEMENTS
- Successfully piloted & implemented regional IT solutions, improving reporting accuracy and decision-making processes
- Automated data collection & reporting processes around labor data, reducing manual effort & increasing efficiency
- Highest clinical results in the region by improving patient admission rates & lowering hospitalization rates by analyzing trends and optimizing workflows, contributing to a 5-star clinic rating
- Recognized with multiple leadership awards for operational excellence, collaboration, and innovation
- Regional Core Team Value Award 2021 & 2023
- Regional Operational Excellence Award 2024
- Managed & led multiple successful projects/ Champion Roles
- Starbucks: Manager of the Quarter Award (Out of 110 Stores)
Timeline
Facility Administrator
DaVita Kidney Care
09.2020 - Current
Store Manager
Starbucks Corp
06.2013 - 08.2020
Executive Team Leader
Target Corporation
05.2009 - 06.2013
Bachelor of Science - Business Administration
California State University - Stanislaus
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