Summary
Overview
Work History
Education
Skills
Companies
Professional Highlights
Timeline
SalesAssociate

Orlando Navarro

Oak Hills

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

15
15
years of professional experience

Work History

Sales Associate

Tempur-Pedic
02.2024 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Bail Bond Agent

ABBA Bail Bonds
07.2019 - 04.2023
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
  • Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
  • Processed payments from defendants to secure bonds.
  • Mentored junior agents on best practices within the industry, contributing to a cohesive team environment focused on delivering superior service to our clientele.
  • Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
  • Educated clients on their rights and responsibilities as part of the bail bond agreement, promoting a better understanding of the process.

Bail Agent

Power Bail Bonds
05.2017 - 05.2018
  • Handled all incoming and outbound calls and inquiries to secure clients bail
  • Explained all legal responsibilities regarding the condition of bail
  • Examined legal documents submitted to courts for compliance to laws/court procedures
  • Continuously expanded knowledge of bail bond industry trends through ongoing education and professional development opportunities.
  • Developed customized strategies to address each client''s unique needs and circumstances.
  • Assisted colleagues in complex cases, pooling resources for improved outcomes.
  • Evaluated collateral assets to determine appropriate bond amounts and minimize financial risk.
  • Demonstrated empathy towards clients while maintaining professional boundaries and ethical standards.
  • Enhanced client satisfaction by providing timely and accurate information on bail processes.
  • Conducted thorough investigations into defendants'' backgrounds to assess flight risks accurately.

Bail Bond Agent

Aladdin Bail Bonds
05.2015 - 03.2018
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
  • Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
  • Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
  • Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
  • Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.

West Coast Sales Manager

Dowell Dental Products
01.2010 - 12.2013
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Developed customized sales presentations tailored to individual client needs, demonstrating product value effectively.
  • Forged strategic partnerships with complementary businesses, increasing cross-selling opportunities and expanding the customer base.
  • Conducted market research to stay informed of industry trends, adjusting sales tactics accordingly for maximum impact.
  • Analyzed competitors'' offerings to identify areas of differentiation, leveraging unique selling points in promotional materials.
  • Provided excellent customer support, addressing concerns promptly and ensuring satisfaction for increased retention rates.

Education

High School Diploma -

Alta Loma High School
Alta Loma, CA
06.1990

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual

Companies

  • Power Bail Bonds, Banning, CA, 2017 - 2018
  • Aladdin Bail Bonds, Victorville, CA, 2015 - 2017
  • California Happy Feet, Oak Hills, CA, 2014 - 2015
  • DoWell Dental Products, Rancho Cucamonga, CA, 2010 - 2014



Professional Highlights

  • Top sales producer in Furniture Sales 2003-2005
  • Top performer in CSR Ratings 1998-2002
  • Top performer in Piezo Sales 2011-2013
  • Top performer in Bail 2015-2018
  • Top performer in Region 10/2016

Timeline

Sales Associate

Tempur-Pedic
02.2024 - Current

Bail Bond Agent

ABBA Bail Bonds
07.2019 - 04.2023

Bail Agent

Power Bail Bonds
05.2017 - 05.2018

Bail Bond Agent

Aladdin Bail Bonds
05.2015 - 03.2018

West Coast Sales Manager

Dowell Dental Products
01.2010 - 12.2013

High School Diploma -

Alta Loma High School

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Orlando Navarro