Orlando Nieves
Cove City,NC
Summary
High-energy Assistant Store Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Bealls
Jacksonville, NC
02.2024 - Current
- Completed point of sale opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Bealls
Washington, NC
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Monitored daily cash discrepancies and inventory shrinkage.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Front End and Fuel Sales Associate
Walmart Neighborhood Market
Greenville, NC
04.2022 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Cross-trained and assisted managers from other departments.
- Worked to meet or exceed target goal for special donations.
- Engaged with customers to effectively build meaningful and lasting relationships.
- Delivered prompt service to prioritize customer needs.
Public Health Intern
Greenville Aquatics and Fitness Center
Greenville, NC
08.2021 - 04.2022
- Coordinated volunteer activities for community outreach events, fostering a culture of civic engagement and awareness around key issues affecting the population''s health status.
- Improved community health by designing and implementing public health campaigns and special events.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
COVID-19 Response Team Site Lead
MAKO Medical
Greenville, NC
08.2021 - 03.2022
- Led in the organization of COVID-19 test sites in Greenville and Raleigh, NC.
- Developed strong communication and organizational skills through working on group projects.
- Gathered, organized and input information into digital database.
Deli/Bakery and Produce Clerk
Harris Teeter
New Bern, NC
07.2019 - 05.2021
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the deli and produce department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Enhanced product quality by regularly inspecting and rotating fresh fruits and vegetables.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Public Health
East Carolina University
Greenville, NC05.2022
Skills
- Program Planning and Evaluation
- Health Promotion
- Team Organization/Delegation
- Interpersonal Skills
- Retail Operations
- Staff training/development
- Team Building and Leadership
- Data Entry
- Apple and Microsoft Software
Coursework
- Principles of Public Health
- Program Planning and Needs Assessment
- Program Evaluation
- Community Strategies for Health Promotion
Volunteer Experience
- King Tiger Taekwondo, Soup Kitchen Volunteer
- Veterans of Foreign Wars (VFW), Food Services Volunteer
- Greenville Aquatics and Fitness Center, Activities Volunteer
Timeline
Store Manager
Bealls
02.2024 - Current
Assistant Store Manager
Bealls
01.2023 - Current
Front End and Fuel Sales Associate
Walmart Neighborhood Market
04.2022 - 01.2023
Public Health Intern
Greenville Aquatics and Fitness Center
08.2021 - 04.2022
COVID-19 Response Team Site Lead
MAKO Medical
08.2021 - 03.2022
Deli/Bakery and Produce Clerk
Harris Teeter
07.2019 - 05.2021
Bachelor of Science - Public Health
East Carolina University