Strategic operations leader with extensive experience in performance management and process optimization. Excels in enhancing business operations and profitability through effective partnerships and KPI monitoring. Resourceful project manager and compliance specialist adept at navigating fast-paced environments while ensuring operational accuracy and delivering impactful results.
Overview
6
6
years of professional experience
Work History
Area Manager
The Facilities Group
Rochester, NY
04.2025 - Current
Established and monitored KPIs to enhance operational performance.
Collaborated with vendors and suppliers to strengthen external relationships and reduce costs.
Resolved customer complaints by identifying root causes, improving customer satisfaction.
Site Supervisor
Clean Tec
Rochester, NY
03.2025 - 04.2025
Cultivated relationships to align expectations, resolve concerns, and enhance customer satisfaction.
Oversaw job site operations to ensure accuracy and quality of crew members' work.
Housekeeping Manager
Jewish Community Center Of Greater Rochester
Rochester, NY
10.2022 - 02.2025
Assigned work areas to employees and inspected completed work to ensure compliance with safety and quality standards.
Enforced work policies and communicated updated procedures to enhance team operations.
Operations Manager
Rox Hamilton
Rochester, NY
08.2022 - 10.2022
Established staff objectives, monitored performance, and coached individuals to consistently achieve targets.
Developed new customer relationships to drive business growth and increase profitability.
Quality Assurance Manager
TEC Services
Rochester, NY
03.2020 - 08.2022
Reviewed workflows to ensure compliance with customer requirements and expectations, enhancing quality assurance.
Evaluated company processes to identify improvement opportunities, driving corrective actions.