Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ORLANDO PEREZ

Farmington,NY

Summary

Strategic operations leader with extensive experience in performance management and process optimization. Excels in enhancing business operations and profitability through effective partnerships and KPI monitoring. Resourceful project manager and compliance specialist adept at navigating fast-paced environments while ensuring operational accuracy and delivering impactful results.

Overview

6
6
years of professional experience

Work History

Area Manager

The Facilities Group
Rochester, NY
04.2025 - Current
  • Established and monitored KPIs to enhance operational performance.
  • Collaborated with vendors and suppliers to strengthen external relationships and reduce costs.
  • Resolved customer complaints by identifying root causes, improving customer satisfaction.

Site Supervisor

Clean Tec
Rochester, NY
03.2025 - 04.2025
  • Cultivated relationships to align expectations, resolve concerns, and enhance customer satisfaction.
  • Oversaw job site operations to ensure accuracy and quality of crew members' work.

Housekeeping Manager

Jewish Community Center Of Greater Rochester
Rochester, NY
10.2022 - 02.2025
  • Assigned work areas to employees and inspected completed work to ensure compliance with safety and quality standards.
  • Enforced work policies and communicated updated procedures to enhance team operations.

Operations Manager

Rox Hamilton
Rochester, NY
08.2022 - 10.2022
  • Established staff objectives, monitored performance, and coached individuals to consistently achieve targets.
  • Developed new customer relationships to drive business growth and increase profitability.

Quality Assurance Manager

TEC Services
Rochester, NY
03.2020 - 08.2022
  • Reviewed workflows to ensure compliance with customer requirements and expectations, enhancing quality assurance.
  • Evaluated company processes to identify improvement opportunities, driving corrective actions.

Education

Some College (No Degree) - Business

Suny Old Westbury
NY

Skills

  • Customer relationship management
  • Vendor negotiation
  • KPI establishment
  • Operational oversight
  • Quality control review
  • Conflict resolution

Languages

Spanish, Bilingual

Timeline

Area Manager

The Facilities Group
04.2025 - Current

Site Supervisor

Clean Tec
03.2025 - 04.2025

Housekeeping Manager

Jewish Community Center Of Greater Rochester
10.2022 - 02.2025

Operations Manager

Rox Hamilton
08.2022 - 10.2022

Quality Assurance Manager

TEC Services
03.2020 - 08.2022

Some College (No Degree) - Business

Suny Old Westbury
ORLANDO PEREZ