Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Orlando Gabriel Xavier

Orlando

Summary

Dynamic retail professional with extensive experience at GameStop, excelling in cash handling accuracy and customer service. Proven track record in training and mentoring staff, enhancing team performance and customer satisfaction. Recognized for resolving complaints effectively, fostering loyalty, and maintaining operational excellence in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Key Holder

GameStop
08.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Head Lifeguard

COCOKEY WATER RESORT
10.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.

Retail Sales Associate

Hollister
04.2021 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

GED -

Orange Tech
301 W Amelia St, Orlando, FL 32801

No Degree - Computer Science

Valencia College
Orlando, FL
12-2026

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring

Certification

CPR/AED.Teaches cardiopulmonary resuscitation and the use of an automated external defibrillator for professional rescuers.


First aidCovers the treatment of various injuries and medical emergencies, often combined with CPR/AED

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Key Holder

GameStop
08.2025 - Current

Head Lifeguard

COCOKEY WATER RESORT
10.2023 - Current

Retail Sales Associate

Hollister
04.2021 - 01.2023

GED -

Orange Tech

No Degree - Computer Science

Valencia College

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