Summary
Overview
Work History
Skills
Languages
Timeline
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ORNELLA PEGGY TCHAPDU

Pingree Grove,Illinois

Summary

Dedicated professional with 4+ years of experience in the food service industry, seeking to leverage honed skills and passion for exceptional customer service. Known for shouldering extra responsibilities to meet tight deadlines and contributing to team success. Proven ability to multitask efficiently in high-volume settings and adept at problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

Cashier

Road Ranger
05.2024 - Current
  • .Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew Member

Dunkin' Donuts
11.2023 - Current
  • Provided excellent customer service to ensure satisfaction and loyalty
  • Maintained a clean and organized work environment according to safety standards, including cleaning, sanitizing all kitchen equipment, and restocking supplies
  • Served customers in a fast-paced restaurant environment
  • Operated cash register and credit card machines.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Trained 4 team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Activity Aide

Avondale Estates Of Elgin
03.2022 - 09.2023
  • Organized and supervised group outings, enhancing residents' social interaction skills. Organized at least 14 holiday social events.
  • Developed and led therapeutic recreational programs to improve residents' physical and emotional well-being
  • Assisted residents with activities of daily living, fostering independence and autonomy
  • Aided with mobility and transfers as needed
  • Encouraged service recipients to explore their hobbies and interests
  • Supported individuals with self-care activities, including dressing and grooming.

Crew Member

McDonalds
09.2020 - 10.2021
  • Continuously trained on new menu items and promotions to provide accurate information to customers
  • Performed end-of-shift cleaning and closing duties
  • Greeted customers in a friendly and professional manner
  • Became familiar with products to answer questions and make suggestions.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Skills

  • Communication Skills
  • Team Leadership
  • Cleaning
  • Reliability and punctuality
  • Customer Service
  • Problem Solving
  • Merchandise Restocking
  • Guest inquiries
  • Professionalism
  • Conflict Resolution
  • Attention to Detail
  • Order Taking

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Cashier

Road Ranger
05.2024 - Current

Crew Member

Dunkin' Donuts
11.2023 - Current

Activity Aide

Avondale Estates Of Elgin
03.2022 - 09.2023

Crew Member

McDonalds
09.2020 - 10.2021

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ORNELLA PEGGY TCHAPDU