Orneshia Banks

• Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
• Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
• Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
• Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Answered constant flow of customer calls with minimal wait times.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Updated account information to maintain customer records.

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• Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.

• Payroll / Data entry
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Basic accounting
• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

• Answer Multi-line phone
• Data entry of customer files , confidential company information
• Transfer calls to appropriate party
• Organized, sorted, and checked input data against original documents.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Scanned documents and saved in database to keep records of essential organizational information.
• Secured and protected data from unauthorized access by complying with security protocols.

• Achieve and surpass all sales and metric goals
• Keep locations a clean and welcoming environment
• Adherence to brand requirements
• Out of location community events to promote business
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Prioritized helping customers over completing other routine tasks in store.

• Follow necessary scripts
• Verify caller’s information, research all issues with given tools and knowledge
• Process tickets
• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Handling collections on past due accounts including bankruptcy and skip processing
• Maintain a neat and friendly environment
• Ensure all loan applications are completed thoroughly and accurately including running credit reports
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
• Prepare loan documents and perform all aspects of the loan closing with the customer
• Process loan payment transactions using cash, checks, debit, or pay-by-phone
• Assist customers with delinquent accounts by providing helpful solutions and payments plans to keep delinquency down.

• Determine work priorities, schedules, and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Money wiring (WU Services) , Bill pay
• Engaged clients in person and over phone to answer questions and address complaints.
• Resolved concerns with products or services to help with retention and drive sales.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Planned schedules and workflows based on expected customer demands.

• Answering the phone, posting outgoing mail, sorting and distributing incoming mail, maintaining paper and electronic records
• Greet patients/visitors upon entrance into facility
• Serves customers by backing-up receptionists; answering questions, forwarding messages, and confirming customer orders
• Maintained supplies by checking stock to determine inventory levels, stocking items and delivering supplies to various departments.