Orquidea ( Josie ) Warr

• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Coordinated interdisciplinary team meetings to optimize patient care and ensure effective communication among providers.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Collaborated with healthcare providers to identify gaps in care, devising targeted interventions for improvement.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Ensured compliance with regulatory standards by staying current on industry best practices and incorporating them into daily operations.

• Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.

• Researched claims and incident information to deliver solutions and resolve problems.
• Maintained compliance with industry regulations during all stages of claims process.
• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel.
Using telephones, two-way radios or text messages to contact employees or emergency personnel.
Speaking with supervisors or customers to resolve problems, requests for services or equipment.
Preparing daily work such as schedules
Preparing work orders for crew or receiving work orders from work crews
Being in charge of communications within company assigned territories
Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Document Preparation: Foreclosure legal assistants assist with preparing and filing legal documents related to foreclosure cases. This includes drafting pleadings, notices, liens, and other paperwork necessary for the foreclosure process.
Client Communication: They communicate with clients facing foreclosure on their homes. This involves discussing legal options, providing updates on case progress, and addressing client inquiries.
Research and Investigation: Legal assistants conduct research on foreclosure laws, regulations, and procedures. They may also investigate property titles, loan agreements, and relevant documentation.
Case Management: Legal assistants manage foreclosure files from referral through the conclusion of the case. They organize and maintain legal files, track deadlines, and ensure all necessary documents are prepared and filed correctly.
Collaboration with Attorneys: Foreclosure legal assistants work closely with attorneys to facilitate the foreclosure process. They assist in drafting legal briefs, motions, and other court documents. It’s essential to follow the direction of practicing attorneys, as legal assistants are not admitted to the bars of any state.

Provide leadership and direction to a call center team
Hire, coach, and mentor call center Team Leads, Associate Team Leads, and associates
Manage team performance, workflow, and analysis
Continuously pursue and implement system and process improvements
Contribute to the operational implementation of the unit action plan within the team
Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools
Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible