Orrene Scott
Coon Rapids,MN
Summary
Dynamic professional with proven expertise in customer service, adept at multitasking and managing time efficiently to enhance customer satisfaction. Consistently seeks opportunities to tackle new challenges and deliver exceptional service.
Overview
2026
2026
years of professional experience
Work History
Recovery Navigator
AmeriCorps Program
Minneapolis, Minnesota
09.2023 - Current
- Conducted intake assessments to evaluate client eligibility and formulate action plans.
- Facilitated referrals to community agencies and organizations to enhance client access to services.
- Collaborated with social workers, case managers, and medical staff to ensure coordinated client care.
- Provided crisis intervention support through de-escalation techniques and emotional assistance.
- Developed individualized service plans tailored to client needs, preferences, and goals.
- Maintained professionalism under pressure while managing interactions with personnel.
- Actively listened to clients to identify needs and propose effective solutions.
- Educated clients on community resources for housing, employment, healthcare, and legal aid.
Assistant Manager
Go For It Gas and Liquor
East Bethel, MN
08.2012 - 01.2023
- Assisted in managing daily operations of gas and liquor store.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Maintained inventory levels and ordered supplies as needed.
- Implemented promotional displays to enhance product visibility.
- Handled customer inquiries and resolved issues effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
R. EEG T.
Fairview Lakes Hospital
Wyoming, Minnesota
01.2012 - 2015
- Highly experienced in all facets of Electro Neuro Diagnostics, performing routine in-patient and out-patient EEGs.
- Created an environment of high performance for staff and student EEG technicians by providing education and training on all facets, as well as management of the department.
- Overcame patient objections during medical procedures by utilizing compassion and knowledge to thoroughly explain each step of the procedure, resulting in decreased levels of stress, and improved patient outcomes.
Travel R. EEG T.
St. Lukes Hospital
Duluth, Minnesota
2009 - 2010
- Performed EKGs on patients scheduled for surgeries.
- Performed EEG during carotid endarterectomy surgery.
- Performed routine EEGs.
- Maintained updated knowledge through continuing education and advanced training.
Travel R. EEG T.
University of New Mexico Hospital
Albuquerque, New Mexico
2009 - 2009
- Performed inpatient/outpatient EEGs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Field Operations Manager
DWI Ride Home
Blaine, Minnesota
2007 - 2009
- Oversaw daily operations to ensure efficient service delivery for clients.
- Managed team scheduling to optimize workforce deployment and response times.
- Dispatched transportation services, ensuring timely pickups and drop-offs.
- Facilitated communication between drivers and clients to resolve issues promptly.
- Implemented quality control measures to enhance service reliability and consistency.
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Assessed operational performance of field employees and provided feedback for improvement.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Developed strategies for improving customer service experience in the field.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Travel R. EEG T.
Fresno Community Hospital
Fresno, California
2007 - 2007
- Performed routine inpatient/outpatient EEGs.
- Completed day-to-day duties accurately and efficiently.
- Performed STAT EEGs in the ICU.
R. EEG T./PSGT
Metropolitan Sleep Diagnostic Center
Saint Paul, Minnesota
01.2005 - 12.2005
- Performed Sleep Studies
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to patients
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Travel R. EEG T.
St. Josephs Reginal Medical Center
Lewiston, Idaho
2005 - 2005
- Performed routine EEGs
- Completed day-to-day duties accurately and efficiently.
Travel R. EEG T./ PSGT
St, Michaels Medical Center
Stevens Point, Wisconsin
2004 - 2004
- Performed sleep studies for OSA.
- Nap studies for Narcolepsy
R. EEG T./ PSGT
Sound Sleep Center
Maple Grove, Minnesota
2002 - 2003
- Performed sleep studies
- scored sleep studies
R. EEG T./ PSGT
Metropolitan Sleep Diagnostic Center
Golden Valley, Minnesota
2001 - 2002
- Performed sleep studies for OSA
- Nap studies for narcolepsy.
- Scored sleep studies.
R. EEG T.
Minnesota Comprehensive Epilepsy Care
Saint Louis Park, Minnesota
1990 - 2001
- Performed routine video EEGs.
- Performed C.O.P.E. (computer-operated portable EEGs).
- Performed long-term epilepsy monitoring.
- Performed EEG during WADA.
- Performed EEG during stimulation study.
- Brain mapping study.
- Surgical monitoring for temporal lobe lobectomies.
Education
Associate of Applied Science - Clinical Neuro Diagnostics
Anoka-Ramsey Community College
Minneapolis, MN05-1990
Certificate of Technical Studies - Clinical Neuro Diagnostics
Anoka Technical College
Anoka, MN05-1990
Skills
- Attention to detail
- Positive attitude
- Adaptability
- Quick learning
- Knowledge acquisition
- Customer satisfaction
Timeline
Recovery Navigator
AmeriCorps Program
09.2023 - Current
Assistant Manager
Go For It Gas and Liquor
08.2012 - 01.2023
R. EEG T.
Fairview Lakes Hospital
01.2012 - 2015
R. EEG T./PSGT
Metropolitan Sleep Diagnostic Center
01.2005 - 12.2005
Travel R. EEG T.
St. Lukes Hospital
2009 - 2010
Travel R. EEG T.
University of New Mexico Hospital
2009 - 2009
Field Operations Manager
DWI Ride Home
2007 - 2009
Travel R. EEG T.
Fresno Community Hospital
2007 - 2007
Travel R. EEG T.
St. Josephs Reginal Medical Center
2005 - 2005
Travel R. EEG T./ PSGT
St, Michaels Medical Center
2004 - 2004
R. EEG T./ PSGT
Sound Sleep Center
2002 - 2003
R. EEG T./ PSGT
Metropolitan Sleep Diagnostic Center
2001 - 2002
R. EEG T.
Minnesota Comprehensive Epilepsy Care
1990 - 2001
Associate of Applied Science - Clinical Neuro Diagnostics
Anoka-Ramsey Community College
Certificate of Technical Studies - Clinical Neuro Diagnostics
Anoka Technical College