Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osbaldo Lopez Gonzalez

Los Angeles,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Shift Leader

GoPuff
08.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Stock Associate

Ross Dress For Less
02.2014 - 05.2015
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 50 pounds.

Sales Representative

Northgate Gonzlez Markets
05.2013 - 04.2014
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Education

High School Diploma -

John Marshall Senior High School
Los Angeles
07.2011

Skills

  • Customer Service Management
  • Operations Support
  • Team Motivation
  • Positive Attitude
  • Staff Education and Training
  • Cash Handling
  • Team Supervision
  • Assigning Work
  • Daily Workflows
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

GoPuff
08.2021 - Current

Stock Associate

Ross Dress For Less
02.2014 - 05.2015

Sales Representative

Northgate Gonzlez Markets
05.2013 - 04.2014

High School Diploma -

John Marshall Senior High School

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Osbaldo Lopez Gonzalez