Oscar Aguirre
McAllen,TX
Summary
Detail-oriented professional with a robust background in front desk operations and event coordination. Skilled in problem-solving, telephone etiquette, and data entry. Ready to leverage expertise in enhancing guest satisfaction and optimizing operational workflows.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Bungalows on Shary
Mission, TX
08.2025 - 04.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving concerns promptly.
- Maintained accurate records of guest information and payments in the property management system.
- Trained new front desk staff on procedures, enhancing team performance and service quality.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Implemented streamlined communication processes between departments to improve operational efficiency.
- Led initiatives to enhance guest experiences through feedback collection and service adjustments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Event Organizer
KoKo Balloons
McAllen, TX
05.2021 - 01.2026
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed event timelines, managing schedules to optimize workflow and resource allocation.
- Collaborated with vendors to secure supplies and services, fostering strong partnerships.
- Implemented process improvements that enhanced efficiency in event planning operations.
- Oversaw onsite event setups, troubleshooting issues to maintain high standards of quality.
- Coordinated schedules and timelines for events.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.
Education
High School Diploma -
ACHIEVE EARLY COLLEGE HIGH SCHOOL
McAllen, TX05-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Receptionist
Bungalows on Shary
08.2025 - 04.2026
Event Organizer
KoKo Balloons
05.2021 - 01.2026
High School Diploma -
ACHIEVE EARLY COLLEGE HIGH SCHOOL