Dedicated IT Technician with over 15 years of experience in technical support and system diagnostics. Expertise in managing IT assets and maintaining network performance, committed to improving user satisfaction and operational efficiency.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
IT Technician
Employment & Training Centers
NEEDVILLE, TX
01.2010 - Current
Installed and configured hardware for client workstations and servers.
Diagnosed and resolved technical issues for users across multiple systems.
Maintained network connectivity and performance in office environments.
Provided technical support via phone, email, and in-person interactions.
Assisted in training staff on new software applications and tools.
Documented IT processes and created user manuals for reference.
Collaborated with team members to improve IT service delivery methods.
Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Installed and configured hardware, software, systems, networks, printers, and scanners.
Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Provided technical support to users via telephone or remote access.
Resolved hardware issues including replacing parts as necessary.
Set up user profiles on local machines according to established standards.
Configured routers, switches and wireless access points for LANs and WANs.
Education
Network+ Certification -
New Horizons Computer Learning Centers
Houston
05-2020
Skills
Hardware installation
Network troubleshooting
Software configuration
Technical support
System diagnostics
IT asset management
Customer service
Languages
English
Professional
Spanish
Professional
Certification
Security Awareness Training in Information Technology KnowBe4. 2012