Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Oscar Araica

NEEDVILLE,TX

Summary

Dedicated IT Technician with over 15 years of experience in technical support and system diagnostics. Expertise in managing IT assets and maintaining network performance, committed to improving user satisfaction and operational efficiency.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

IT Technician

Employment & Training Centers
NEEDVILLE, TX
01.2010 - Current
  • Installed and configured hardware for client workstations and servers.
  • Diagnosed and resolved technical issues for users across multiple systems.
  • Maintained network connectivity and performance in office environments.
  • Provided technical support via phone, email, and in-person interactions.
  • Assisted in training staff on new software applications and tools.
  • Documented IT processes and created user manuals for reference.
  • Collaborated with team members to improve IT service delivery methods.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Provided technical support to users via telephone or remote access.
  • Resolved hardware issues including replacing parts as necessary.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.

Education

Network+ Certification -

New Horizons Computer Learning Centers
Houston
05-2020

Skills

  • Hardware installation
  • Network troubleshooting
  • Software configuration
  • Technical support
  • System diagnostics
  • IT asset management
  • Customer service

Languages

English
Professional
Spanish
Professional

Certification

Security Awareness Training in Information Technology
KnowBe4. 2012

Timeline

IT Technician

Employment & Training Centers
01.2010 - Current

Network+ Certification -

New Horizons Computer Learning Centers
Oscar Araica