Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oscar Cortes

SeaTac,WA

Summary

Dynamic Bartender Shift Manager at Tutta Bella with a proven track record in enhancing guest satisfaction through exceptional customer service and creative mixology. Expert in training new hires and implementing effective inventory management practices, resulting in reduced waste and optimized stock levels. Skilled in POS operation and upselling strategies to drive revenue.

Energetic and personable, with natural ability to create welcoming and enjoyable atmosphere. Possesses solid understanding of bar operations and customer service excellence, along with skills in cash handling and inventory management. Focused on enhancing guest experiences and driving team performance.

Offering strong interpersonal skills and passion for creating positive customer experience in bar setting, eager to learn and develop in this environment. Brings understanding of hospitality and customer service principles, along with experience in team coordination. Ready to use and develop skills in communication and organization in [Desired Position] role.

Overview

4
4
years of professional experience

Work History

Bartender Shift Manager

Tutta Bella
Bellevue, WA
03.2022 - Current
  • Supervised daily bar operations to ensure smooth workflow and high-quality service.
  • Trained and mentored new bartenders on cocktail preparation and customer interaction standards.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Collaborated with kitchen staff to coordinate food pairings with beverage offerings.
  • Handled customer inquiries and resolved issues to enhance overall guest satisfaction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

High School Diploma -

Garfield
Seattle, WA
06.2004

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Beverage making
  • Customer service
  • Cash register operation
  • New hire training
  • Menu memorization
  • Creative mixology
  • Responsible alcohol service
  • Dining room management
  • Ordering supplies

Languages

Spanish

Timeline

Bartender Shift Manager

Tutta Bella
03.2022 - Current

High School Diploma -

Garfield