Oscar Coton
Dallas,Texas
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Service Advisor
Freedom Cheverolet Buick GMC
Dallas, Texas
09.2024 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer complaints in an efficient and courteous manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate
Cowboy Toyota
Dallas, Texas
02.2024 - 09.2024
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Conducted product demonstrations to highlight features and benefits.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate
Town East Ford
Dallas, TX
09.2023 - 02.2024
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
High School Diploma -
Life High School Waxahachie
Waxahachie, TX04-2021
Associate of Arts -
Dallas College
DallasSkills
- Team collaboration
- Customer consulting
- Team player mentality
- Attention to detail
- Customer relationship management
- Multitasking and organization
- Conflict resolution
- Progress reporting
- Listening skills
- Strong work ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Advisor
Freedom Cheverolet Buick GMC
09.2024 - Current
Sales Associate
Cowboy Toyota
02.2024 - 09.2024
Sales Associate
Town East Ford
09.2023 - 02.2024
High School Diploma -
Life High School Waxahachie
Associate of Arts -
Dallas College
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