Oscar Guillen

Ace Hardware

2025 - Current

Assisted customers with product selection and provided knowledgeable recommendations.
Maintained organized merchandise displays to enhance customer shopping experience.
Processed transactions accurately, ensuring efficient checkout operations.
Supported inventory management by restocking shelves and conducting stock checks.
Responded promptly to customer inquiries, fostering positive relationships and satisfaction.
Participated in training sessions to develop product knowledge and service skills effectively.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.