Oscar Madrigal

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.

1. possess excellent communication and customer service skills to effectively interact with customers and understand their needs. 2. knowledgeable about different car models, features, and specifications to provide accurate information and recommendations to customers. 3. be persuasive and able to negotiate effectively to close sales. 4. organized and detail-oriented to handle paperwork and documentation related to car sales

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Exhibited excellent communication and customer service skills to effectively engage with customers and assess their automotive needs.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
• Boosted customer satisfaction by providing comprehensive information on vehicle features and options.