Oscar Martinez
Fort Worth,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
McDonald's
Burleson, TX
03.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Day Stocker
Tom Thumb Grocery
Fort Worth, TX
12.2020 - 01.2021
- Maintained store shelves, racks and displays by restocking items according to store planograms.
- Cleaned and organized aisles and backrooms to ensure maximum efficiency of the stockroom.
- Assisted customers in locating products throughout the store and provided product knowledge when requested.
- Unloaded merchandise from incoming trucks ensuring proper placement in designated areas.
- Verified shipments for accuracy against purchase orders and invoices.
- Performed inventory management functions such as cycle counts, stock rotation, transfers and returns.
- Organized stockroom shelves with appropriate labels for easy identification of merchandise.
- Stocked shelves with new merchandise from shipment deliveries on a daily basis.
- Ensured that all safety procedures were followed during loading and unloading activities of truck deliveries.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05-2019
Skills
- Customer Service Management
- Production Reporting
- Production Scheduling
- Equipment Troubleshooting
- Operations Support
- Quality Inspections
- Cash Handling
- Staff Supervision
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
McDonald's
03.2021 - Current
Day Stocker
Tom Thumb Grocery
12.2020 - 01.2021
High School Diploma -
North Crowley High School
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