Oscar Vazquez
Las Vegas,NV
Summary
Adept at elevating dining experiences, I honed my skills at PF Changs Restaurant by mentoring new servers and implementing upselling techniques that significantly boosted revenue. My expertise spans safe food handling and exceptional communication, ensuring both customer satisfaction and operational efficiency. My background also includes precise carpentry work at Fine Line Laminates, showcasing my versatility and attention to detail.
Overview
15
15
years of professional experience
Work History
Server Trainer
PF Changs Restaurant
05.2011 - 08.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Utilized effective communication techniques to support server learning and comprehension.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Carpenter
Fine Line Laminates
06.2008 - 12.2010
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NVServer/busser
Culinary Academy of Las Vegas
Las Vegas, NV09.2010
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- High-volume dining
- Upselling strategies
- POS System proficiency
- Safe handling procedures
- Cash Handling
- Food presentation
- Server etiquette
- Exceptional communication
- Quality Control
- Front-of-house display creation
- Food and beverage pairings
- Kitchen staff coordination
- New employee mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Trainer
PF Changs Restaurant
05.2011 - 08.2023
Carpenter
Fine Line Laminates
06.2008 - 12.2010
High School Diploma -
Las Vegas High School
Server/busser
Culinary Academy of Las Vegas