Oscar Zelaya

Consistently exceeded quarterly production goals in 2025, closing Q4 as one of Valley Bank’s top Business Specialists with $6.2MM in funded lending.

Originated and managed small business credit solutions ranging from $100K to $750K, including term loans and lines of credit.

• Built a robust lending pipeline through proactive prospecting and consultative client conversations.
• Conducted comprehensive financial needs analyses and prepared complete loan packages for underwriting.
• Collaborated closely with underwriters and credit teams to expedite deals from application to funding.
• Delivered virtual and in-person consultations to facilitate business growth and expansion.
• Represented Valley Bank through community outreach and business development initiatives.
• Maintained high client satisfaction via relationship-based banking and ongoing portfolio management.

Delivered personalized banking and credit solutions while building long-term client relationships in a high-volume branch environment.

• Conducted in-depth needs assessments to identify consumer and small business opportunities
• Supported business clients with account openings, merchant services, and early-stage lending conversations
• Consistently exceeded sales and service goals through follow-up and consultative selling
• Strengthened customer retention through trust-based relationship management
• Supported branch operations and assisted during staffing transitions

Consultative sales role focused on understanding customer needs and delivering tailored technology solutions in a fast-paced environment.

• Conducted needs-based conversations to recommend business and personal technology solutions
• Built trust with customers through education, demonstrations, and solution-based selling
• Managed multiple customer interactions simultaneously while maintaining service quality
• Developed strong communication skills through daily client-facing engagement
• Consistently met or exceeded sales and service expectations
• Strengthened ability to simplify technical concepts for non-technical clients

Customer-facing sales role centered on relationship-building, problem-solving, and solution delivery.

• Built long-term customer relationships through trust-based conversations
• Identified customer needs and matched them with appropriate products and services
• Handled objections and closed sales in a competitive retail environment
• Maintained product knowledge to provide accurate recommendations
• Supported store operations while delivering consistent customer experiences
• Developed early foundation in sales discipline and customer retention