Oscar F. Velasquez
Prime Communications AT&T
Houston,TX
1
Language
1
Certification
2027
years of professional experience
Results-driven Retail Professional with extensive experience in coaching and mentoring teams. IT-focused and experienced manager with strong foundation in technical troubleshooting, hardware. networking and business technology. Experienced supporting 150+ employee business accounts with wireless lines, tablets and deployments. Skilled in team leadership, problem-solving, customer support, and technology solutions. Currently expanding IT and networking expertise through CompTIA certification studies and seeking an IT Support, Help Desk, or Desktop Support position.
Work History
Assistant Store Manager
- Managed inventory levels to ensure optimal stock availability for customer demand.
- Collaborated with team members to achieve daily and monthly sales and performance.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Trained and supervised team members, fostering a collaborative work environment.
- Collaborated with upper management on store initiatives, contributing to long-term growth strategies.
Retail Sales Consultant
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Initiated conversations with customers to understand their needs through exceptional customer service.
- Executed store promotions and merchandising strategies to optimize product visibility and sales performance.
- Collaborated with team members to achieve daily sales targets, ensuring a cohesive work environment.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
Retail Store Manager
2 Months- Trained and mentored team members on product knowledge and sales techniques.
- Communicated company initiatives, performance expectations, and process changes to ensure the team remained aligned and accountable.
- Managed daily operations to deliver exceptional customer service and enhance sales performance.
- Executed merchandising strategies to enhance store appearance and drive foot traffic.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
Education
High School Diploma
Skills
Customer Service
Problem-Solving
Multi-tasking
Mobile device support
Dependable and reliable
Wireless networking
Technical support
Certification
- Google: Foundations of Cybersecurity
- Google: Play It Safe: Manage Security Risks
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
Prime Communications AT&T
07.2026 - CurrentRead More
Assistant Store Manager
Prime Communications AT&T
2021 - 2026Read More
Retail Sales Consultant
Prime Communications AT&T
2017 - 2021Read More
Sharpstown High School
High School Diploma
Read More