Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Oselbia Lopez

Detroit,MI

Summary

Seasoned Manager with relevant experience in overseeing daily operations, improving process efficiencies and leading productive teams. Strengths include strategic planning, team leadership, and problem-solving skills. Demonstrated success in implementing new processes to enhance operational performance. Strong ability to inspire team members while maintaining focus on achieving departmental objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Department Manager

Sephora
Woodhaven, MI
08.2023 - Current
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

General Manager

Americas Best Contacts And Eyeclasses
Dearborn, MI
07.2020 - 10.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created schedules and monitored payroll to remain within budget.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Guided management and supervisory staff to promote smooth operations.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Completed routine maintenance and repair.

Assistant Manager

Americas Best Contacts And Eyeclasses
Dearborn, MI
01.2012 - 07.2020
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coached and developed store associates through formal and informal interactions.

Lead Optician

Americas Best Contacts And Eyeclasses
Dearborn, MI
02.2010 - 01.2011
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Assisted with the scheduling of appointments, filing paperwork and maintaining patient records.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.

Skills

  • Employee training and staff development
  • Performance management and evaluation
  • Team building and collaboration
  • Payroll and budget administration
  • Visual merchandising and inventory control
  • Computer proficiency and skills
  • Employee scheduling and time management
  • Bilingual communication and language skills

Certification

  • Certified optometric techinican

Languages

Spanish
Native/ Bilingual

Timeline

Department Manager

Sephora
08.2023 - Current

General Manager

Americas Best Contacts And Eyeclasses
07.2020 - 10.2024

Assistant Manager

Americas Best Contacts And Eyeclasses
01.2012 - 07.2020

Lead Optician

Americas Best Contacts And Eyeclasses
02.2010 - 01.2011

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Oselbia Lopez