Osha Dunham
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield
Remote
01.2024 - Current
- Delivered professional communication while resolving customer inquiries
- Maintained accuracy, reliability, and strong problem-solving skills
Flight Attendant/Gate Service Agent
Delta Airlines
Raleigh-Durham, NC
11.2021 - 01.2024
- Provided high-touch customer service in time-sensitive, high-stress situations
- Managed large volumes of guests while maintaining professionalism and efficiency
- Resolved customer concerns quickly to ensure satisfaction
- Delivered in-flight refreshments and managed passenger needs effectively.
- Handled passenger inquiries and resolved conflicts with professionalism.
- Maintained cleanliness and organization of cabin and emergency equipment.
Server
Red Lobster
Raleigh, NC
05.2018 - 11.2019
- Delivered full-service dining in a fast-paced, high-volume restaurant
- Upsold appetizers, specialty drinks, and add-ons to increase check averages
- Managed multiple tables while maintaining attentive, polished service
- Accurately communicated orders and special requests with kitchen staff
Hostess / Server
LongHorn Steakhouse
Matthews, NC
01.2017 - 12.2018
- Greeted and seated guests while maintaining smooth dining room flow
- Assisted servers during peak hours to ensure service standards were met
- Supported team operations in a high-volume steakhouse environment
Education
Score Academy High School
Raleigh, NCSkills
- Guest Experience & Relationship Building
- POS Systems & Cash Handling
- Multitasking Under Pressure
- Customer service
- Conflict resolution
- Active listening
- Salesforce CRM system proficiency
Timeline
Customer Service Representative
Blue Cross Blue Shield
01.2024 - Current
Flight Attendant/Gate Service Agent
Delta Airlines
11.2021 - 01.2024
Server
Red Lobster
05.2018 - 11.2019
Hostess / Server
LongHorn Steakhouse
01.2017 - 12.2018
Score Academy High School