O’Shonteena Thomas
Spokane,WA
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
3
3
years of professional experience
Work History
Driver
Walmart spark
Spokane , WA
11.2023 - 07.2024
Shopper
Instacart
Spokane, Washington
01.2023 - 03.2024
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Offered virtual shopping consultations for clients unable to meet in person.
- Provided fashion advice and recommendations to clients to enhance their personal style.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Cashier
Dollar Tree
Spokane , Washington
08.2022 - 01.2023
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted and balanced cashier drawers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Host
Fire & Ice Restaurant & Bar
Spokane , WA
02.2022 - 07.2022
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered phones promptly to record and confirm reservations.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Inspected dining and serving areas for cleanliness and proper setup.
- Directed patrons to lounges and waiting areas.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Cashier
Target
Spokane , Washington
08.2021 - 01.2022
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Offered customers carry-out service at completion of transaction.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Dishman Hills High-school
Spokane, WA06-2022
Some College (No Degree) - Esthetician
International Beauty School
Spokane, WASkills
- Returns processing
- Product restocking
- Cash handling
- Cleaning and sanitizing
- Identification checks
- Time management skills
- Point-of-sale system
- Complex Problem-solving
- Data entry
- Dependability and reliability
- Customer service
Timeline
Driver
Walmart spark
11.2023 - 07.2024
Shopper
Instacart
01.2023 - 03.2024
Cashier
Dollar Tree
08.2022 - 01.2023
Host
Fire & Ice Restaurant & Bar
02.2022 - 07.2022
Cashier
Target
08.2021 - 01.2022
High School Diploma -
Dishman Hills High-school
Some College (No Degree) - Esthetician
International Beauty School