Osiel Hernandez
Lockhart,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Store Manager
Family Dollar
Austin, Texas
10.2010 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Developed and implemented sales strategies to increase market share.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
Education
GED -
Lifeworks GED Program
Skills
- Store operations oversight
- Partnership Building
- Shift Scheduling
- Employee Training
- Loss Prevention
- POS Systems
- Payroll Management
- Retail Inventory Management
- Store Merchandising
- Team Development
- Project Management
- Customer Service Management
- Risk Management
- Reliable
- Sales Promotions
- Employee Terminations
- Cash Management
- Retail Merchandise Quality Standards
- Friendly and Positive
- Process Improvements
- Loss Prevention Procedures
- Store Opening and Closing
- Team Building and Leadership
- Team-oriented
- Accurate Cash Handling
- Sales Strategies
- Opening and closing procedures
- Employee supervision and motivation
- Store opening and closing procedures
- Training and mentoring
- Vendor Management
- Leading Staff Meetings
- Problem-Solving
- Customer Service
Affiliations
- I'm a Family man love spending time with my wife and kids
- Work on cars in my free time
Timeline
Store Manager
Family Dollar
10.2010 - Current
GED -
Lifeworks GED Program