Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
12
12
years of professional experience
Work History
Member Service Representative
America First Credit Union
09.2024 - Current
Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Educated and engaged customers with new bank products and services.
Identified and resolved discrepancies and errors in customer accounts.
Processed account transactions accurately, ensuring proper documentation and timely processing.
Machinist
Teva pharmaceuticals
11.2020 - Current
Performed basic troubleshooting on machines and equipment in order to maintain production continuity.
Exercised advanced critical thinking skills and ingenuity in selecting and applying tooling and fixturing to maximize quality.
Inspected finished products for conformance to specifications using various measuring tools.
Trained personnel in the safe operation of machine tools and related equipment.
Assisted in troubleshooting and repairing equipment breakdowns.
Produced 10,000 per day.
Machinist
Kroger manufacturing
08.2013 - 11.2020
Diagnosed machine tool malfunctions to determine need for adjustments and repairs.
Maintained detailed records of daily production activities, including number of parts produced and downtime issues.
Fitted and assembled parts to make or repair machine tools.
Produced 65,000 per day.
Customer Assistant
Walmart
02.2013 - 08.2013
Managed stock levels on shelves to ensure availability of products for customers.
Developed strong product knowledge to answer customers' questions accurately and efficiently.
Provided excellent customer service and maintained a friendly, positive attitude at all times.
Attended staff meetings to discuss strategies for improving customer service performance.
Demonstrated exceptional problem-solving abilities to resolve customer complaints quickly and effectively.
Greeted customers warmly upon arrival and created a welcoming atmosphere for them in the store.
Ensured compliance with health and safety regulations while providing customer service support.
Arranged and display merchandise to promote sales.
Education
Bachelors in science - Environmental Science and sustainability
Weber State University
Ogden, UT
06.2027
Associate of Science -
Weber State University
Ogden, UT
04-2025
Skills
Effective Communication
Problem Solving
Goal Setting
Critical Thinking
Organizational Skills
Team Building
Attention to detail
Strong research skills
LANGUAGES
Spanish Native
English Fluent
Awards
The Dream.US Award
Timeline
Member Service Representative
America First Credit Union
09.2024 - Current
Machinist
Teva pharmaceuticals
11.2020 - Current
Machinist
Kroger manufacturing
08.2013 - 11.2020
Customer Assistant
Walmart
02.2013 - 08.2013
Bachelors in science - Environmental Science and sustainability