Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Osiris moguel

Clearfield

Summary

Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.

Overview

12
12
years of professional experience

Work History

Member Service Representative

America First Credit Union
09.2024 - Current
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
  • Educated and engaged customers with new bank products and services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Machinist

Teva pharmaceuticals
11.2020 - Current
  • Performed basic troubleshooting on machines and equipment in order to maintain production continuity.
  • Exercised advanced critical thinking skills and ingenuity in selecting and applying tooling and fixturing to maximize quality.
  • Inspected finished products for conformance to specifications using various measuring tools.
  • Trained personnel in the safe operation of machine tools and related equipment.
  • Assisted in troubleshooting and repairing equipment breakdowns.
  • Produced 10,000 per day.

Machinist

Kroger manufacturing
08.2013 - 11.2020
  • Diagnosed machine tool malfunctions to determine need for adjustments and repairs.
  • Maintained detailed records of daily production activities, including number of parts produced and downtime issues.
  • Fitted and assembled parts to make or repair machine tools.
  • Produced 65,000 per day.

Customer Assistant

Walmart
02.2013 - 08.2013
  • Managed stock levels on shelves to ensure availability of products for customers.
  • Developed strong product knowledge to answer customers' questions accurately and efficiently.
  • Provided excellent customer service and maintained a friendly, positive attitude at all times.
  • Attended staff meetings to discuss strategies for improving customer service performance.
  • Demonstrated exceptional problem-solving abilities to resolve customer complaints quickly and effectively.
  • Greeted customers warmly upon arrival and created a welcoming atmosphere for them in the store.
  • Ensured compliance with health and safety regulations while providing customer service support.
  • Arranged and display merchandise to promote sales.

Education

Bachelors in science - Environmental Science and sustainability

Weber State University
Ogden, UT
06.2027

Associate of Science -

Weber State University
Ogden, UT
04-2025

Skills

  • Effective Communication
  • Problem Solving
  • Goal Setting
  • Critical Thinking
  • Organizational Skills
  • Team Building
  • Attention to detail
  • Strong research skills

LANGUAGES

Spanish Native
English Fluent

Awards

The Dream.US Award

Timeline

Member Service Representative

America First Credit Union
09.2024 - Current

Machinist

Teva pharmaceuticals
11.2020 - Current

Machinist

Kroger manufacturing
08.2013 - 11.2020

Customer Assistant

Walmart
02.2013 - 08.2013

Bachelors in science - Environmental Science and sustainability

Weber State University

Associate of Science -

Weber State University

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