Osiris Velazquez Octaviano
Phoenix,AZ
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Restaurant Busser
Garcias Las Avenidas
Phoenix, AZ
07.2023 - Current
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleaned and set tables for efficient dining experiences.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Restocked supplies to maintain a well-equipped dining area.
- Monitored cleanliness and organization of dining spaces.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Swept floors regularly to ensure a tidy dining environment for patrons. and removed garbage from dining area.
- Followed sanitation protocols to uphold health standards consistently.
- Ensured that all areas were properly sanitized at the end of each shift.
- Maintained a positive attitude while interacting with guests and team members.
- Assisted other employees during peak business hours.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Restaurant Hostess
Garcias Las Avenidas
Phoenix, AZ
07.2023 - Current
- Greeted and seated guests promptly in a busy restaurant environment.
- Greeted customers and escorted them to their tables.
- Managed reservations and organized seating arrangements for optimal flow.
- Managed reservations, waitlists, and special requests for large parties.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers by communicating guest needs and special requests effectively.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Handled guest inquiries and resolved issues with professionalism and courtesy.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness and organization of the host station throughout shifts.
- Trained new host staff on procedures and customer service standards effectively.
Education
Maya High School
Phoenix, AZSkills
- Table setting
- Table resetting
- Floor cleaning
- Sanitizing and cleaning
- Sanitation protocols
- Cleanliness management
- Supply restocking
- Reservation management
- Wait staff support
- Restaurant layout knowledge
- Dining room organization
- Guest service management
- Customer service
- Positive attitude
- Excellent teamwork
- Heavy lifting
- Menu design
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Busser
Garcias Las Avenidas
07.2023 - Current
Restaurant Hostess
Garcias Las Avenidas
07.2023 - Current
Maya High School