Oumou Salamata Kane
Cincinnati,OH
Summary
- Personable and dedicated Customer Service Representative with considerable experience in customer service industry.
- Team player with an upbeat and positive attitude and skills proven in establishing and maintaining client relationships.
- Motivated to maintain customer satisfaction and contribute to company success and reputation.
- Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Client Success Specialist
Beyond Finance
Chicago, IL
08.2023 - Current
- Collected deposits or payments and arranged for billing.
- Developed and maintained positive client relations and coordinated with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
- Operated a PC/image station to obtain and extract information; documented informations, activities and changes in the CRM database (Client Relationship Management System)
- Utilized appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems related to our products and services.
- Facilitated communication and collaboration among disputants using mediation methods.
Translator and Interpreter
Self-Employed/RDI Corporation
Cincinnati, OH
08.2017 - Current
- Facilitated communication for people with limited language proficiency.
- Translated client documents between languages.
- Elaborated on concepts and ideas expressed between languages.
- Discussed language discrepancies and unclear points with clients and specialists.
- Proofread translations to identify and correct punctuation, grammatical and translation errors from English to French.
Customer Service Representative
RDI Corporation
Cincinnati, OH
08.2021 - 06.2023
- Management of the Canadian department of the company to develop the customers satisfaction.
- Experience in developing relationships for customer loyalty and increase business profitability.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used proven techniques to appease and de-escalate complicated situations during interactions with upset customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Order Processor
Swiss Imports
Cincinnati, OH
10.2018 - 11.2020
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Checked packages and merchandise for damage and notified vendors.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
Warehouse Associate
Amazon
Hebron, KY
10.2018 - 11.2020
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Commercial Insurance Intern
Sunu Assurance
Dakar, Senegal
06.2019 - 08.2019
- Offered detailed information about products and binding coverage.
- Met with customers to provide information about available products and policies.
- Explained detailed policy concepts in easy-to-understand terms.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
Education
Associate of Arts - Communication Studies
University of Cincinnati Blue Ash College
Cincinnati, OH05.2023
High School Diploma -
Withrow University High School
Cincinnati, OH05.2018
Skills
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Quality Assessment and Assurance
- Conflict Mediation
- Debt Settlement Specialist (IAPDA)
Accomplishments
- IADPA Certification (International Association of Professional Debt Arbitrators).
- Customer Relations - Earned highest marks for customer satisfaction, company-wide within RDI Corporation.
- Organized the Spanish Exhibition Competition at the College Sacré Coeur for which the Venezuelan Embassy awarded my group the 2nd prize in 2016.
- Organized the International Diner of Withrow High School in 2018.
Software Skills
- Microsoft Office Pack
- Salesforce
- Demandware
- CRM (Client Relationship Management System)
- SAP (Systems, Applications and Products in Data Processing)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Wolof
Native/ Bilingual
Funali (Pulaar)
Native/ Bilingual
Spanish
Limited
Timeline
Client Success Specialist
Beyond Finance
08.2023 - Current
Customer Service Representative
RDI Corporation
08.2021 - 06.2023
Commercial Insurance Intern
Sunu Assurance
06.2019 - 08.2019
Order Processor
Swiss Imports
10.2018 - 11.2020
Warehouse Associate
Amazon
10.2018 - 11.2020
Translator and Interpreter
Self-Employed/RDI Corporation
08.2017 - Current
Associate of Arts - Communication Studies
University of Cincinnati Blue Ash College
High School Diploma -
Withrow University High School
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