Osman Hassan
Roxbury,MA
Summary
Versatile and reliable, with a proven track record at Tufts Medical Center, I excel in customer service and safe driving. Demonstrated ability to enhance passenger experience and ensure timely transport, leveraging strong problem-solving skills and a clean driving record. Achieved a significant reduction in patient anxiety through effective communication and empathy.
Overview
9
9
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
06.2016 - Current
- Delivered passengers to destinations safely and on time.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Responded to passenger concerns and complaints politely and professionally.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Machine Operator
Uavantor
05.2021 - 11.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and adjusted equipment and properly configured machines for daily operation.
Box Truck Driver
Amazon
02.2018 - 07.2020
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
Patient Transporter
Tufts Medical Center
03.2016 - 10.2019
- Warmly greeted patients and visitors and made each feel welcome.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Cleaned, sanitized and moved hospital equipment.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Safe driving
- Customer engagement
- Clean driving record
- Multitasking and organization
- Problem-solving
- Wheelchair assistance
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Machine Operator
Uavantor
05.2021 - 11.2022
Box Truck Driver
Amazon
02.2018 - 07.2020
Rideshare Driver
Uber And Lyft
06.2016 - Current
Patient Transporter
Tufts Medical Center
03.2016 - 10.2019
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