Osmara Martinez
Harlingen,TX
Summary
Accomplished Assistant Manager with a proven track record at Omar’s All Around Truck Company, enhancing customer satisfaction and streamlining operations. Excelled in team motivation and compliance understanding, achieving significant improvements in service quality. Skilled in customer relations and adept at fostering positive work environments, consistently exceeding performance goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Omar’s All Around Truck Company
Brownsville, TX
02.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Customer Service Representative (part Time)
Rent The Runway
Remote
05.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative Agent
Remotely4u
Remote
12.2023 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
High School Diploma - Dental Assisting
Harlingen School of Health Professions
Harlingen, TX05.2022
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Compliance understanding
- Customer service and satisfaction
Timeline
Customer Service Representative (part Time)
Rent The Runway
05.2024 - 08.2024
Customer Service Representative Agent
Remotely4u
12.2023 - 02.2024
Assistant Manager
Omar’s All Around Truck Company
02.2023 - 09.2024
High School Diploma - Dental Assisting
Harlingen School of Health Professions