Osvaldo Cervantes
Wenatchee,WA
Summary
Dynamic sales professional with proven success at Spectrum, excelling in customer service and relationship building. Adept at upselling and cash handling, consistently achieving sales targets. Strong problem-solving skills and a collaborative approach enhance team performance and customer satisfaction. Committed to creating positive experiences that drive repeat business and loyalty.
Overview
10
10
years of professional experience
Work History
Sales Associate
Spectrum
12.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Walmart
09.2020 - 08.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved efficiency, organized checkout area for optimal workflow.
Sales Associate
AT&T
10.2017 - 07.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Jack in the Box
07.2015 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Wenatchee High School
Wenatchee, WA06-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Relationship building
- Money handling
- Flexible schedule
- Upselling
- Sales development
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Spectrum
12.2023 - Current
Cashier
Walmart
09.2020 - 08.2023
Sales Associate
AT&T
10.2017 - 07.2020
Assistant Manager
Jack in the Box
07.2015 - 08.2017
High School Diploma -
Wenatchee High School
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