Osvaldo Pla
Suffolk,VA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dunkin
Suffolk
03.2023 - 04.2024
- Assisted in the training of new employees.
- Handled cash register transactions accurately while providing excellent customer service.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Responded to customer inquiries and complaints in a professional manner.
Stocker Car Pusher
Walmart
Handford,
07.2021 - 07.2022
- Push cars out of parking lot and put them in their area for customers to use.
- Run cart machine, sweep and clean trash, load merchandise. great customer service'
- Interacting with customers and make them feel welcome
- Inspecting cars for damage periodically and informing manager of any problems.
- Assisting customers loading heavy merchandise.
Bagger
Commissary Warehouse
Virginia Beach , VA
06.2020 - 08.2020
- Bagged groceries for customers quickly and accurately.
- Stacked items in bags to maximize space and prevent breakage.
- Inspected produce for freshness, quality, and quantity before bagging.
- Provided excellent customer service by answering questions about products and services.
- Greeted customers entering the store with a friendly attitude.
Education
High School Diploma -
Green Run Collegiate
Virginia Beach, VA06-2019
Skills
- Performance Improvement
- Operations Monitoring
- Loss Prevention
- Team motivation
Languages
Spanish
Native/ Bilingual
Timeline
Shift Lead
Dunkin
03.2023 - 04.2024
Stocker Car Pusher
Walmart
07.2021 - 07.2022
Bagger
Commissary Warehouse
06.2020 - 08.2020
High School Diploma -
Green Run Collegiate
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