Osvaldo Thames
Miami,Florida
Summary
Proven Regional Account Manager at Runbeck Elections Services, adept in territory management and team collaboration, significantly enhanced client satisfaction and productivity by implementing advanced automation technology. Skilled in problem-solving and excellent communication, consistently achieved higher client retention rates.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Runbeck Elections Services
10.2019 - Current
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
- Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
- Trained operators on the use of newly installed automation equipment, contributing to a seamless transition during implementation phases.
- Spearheaded efforts in upgrading legacy systems with newer, more advanced automation technology that resulted in increased productivity.
- Collaborated with IT department to maintain secure election database systems, safeguarding vital voter information.
Network Administrator
Florida Power & Light Company
04.2010 - 10.2019
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
- Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Network Technician
Miami Dade College - North Campus
01.2000 - 04.2010
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Created detailed documentation outlining step-by-step procedures for common troubleshooting tasks, increasing first-contact resolution rates.
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Science - Computer Science
Miami Dade College
Miami, FL12.2007
Skills
- Territory Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
Certification
- Six Sigma Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- CompTIA Network+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- Apple Certified Support Professional (ACSP) - Apple Inc.
- Amazon Web Services (AWS) Certified Solutions Architect
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
Timeline
Regional Account Manager
Runbeck Elections Services
10.2019 - Current
Network Administrator
Florida Power & Light Company
04.2010 - 10.2019
Network Technician
Miami Dade College - North Campus
01.2000 - 04.2010
Associate of Science - Computer Science
Miami Dade College
- Six Sigma Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- CompTIA Network+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- Apple Certified Support Professional (ACSP) - Apple Inc.
- Amazon Web Services (AWS) Certified Solutions Architect
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
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