Oswaldo Hernandez-Lopez
Watsonville,CA
Summary
Dynamic professional with a proven track record in guest relations and exceptional communication, honed across roles at Target and Subway. Excelled in stress tolerance and cash handling, significantly enhancing customer satisfaction. Skilled in balancing high-pressure environments with empathy, ensuring positive guest experiences.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Watsonville, CA
12.2024 - 01.2025
- Assisted guests with questions and concerns.
- Offered assistance to the guest on self-checkout.
- I rang up guests as a cashier.
- Helped prepare and deliver online orders to the customers.
- Recovered abandoned carts left around the store and nearby areas.
- Helped team leaders with both morning shifts, as well as closing shifts.
Cashier
Subway
Freedom, CA
04.2023 - 12.2024
- I worked for over a year, five to seven hours a day.
- I was in charge of cleaning duties, cleaning dishes, greeting customers, restocking chips and drinks, making sandwiches, preparing the bread that was needed for the next day, making bread from time to time, organizing the freezer, preparing the meat and vegetables, and I usually closed by myself, meaning that I would be left alone for a couple of hours managing the whole store by myself.
- I was able to balance school and work.
Cashier
KFC
06.2022 - 08.2022
- I worked four to five days a week, for five to seven hours a day.
- Mainly worked as a cashier, taking orders, and preparing the food for the customers.
- From time to time, I would help with the back and assist with drive-thru orders, helping to prepare the food and take orders.
- Worked closely with front-end staff to assist customers.
Food Distributer
Food Harvest
Santa Cruz
11.2022
- The Varsity Basketball team and I volunteered at a food bank located in the Santa Cruz County Fair distributing food to our community
Taught CPR
Health Academy
Watsonville
09.2022
- As part of the recruiting process for my high school's Health Academy, my classmates and I were in charge of teaching incoming freshmen how to perform CPR on adults and infants.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06-2024
Skills
- Stress tolerance
- Guest relations
- Strong empathy
- Exceptional communication
- Cross-selling proficiency
- Complaint handling
- Cash handling experience
- Flexible schedule
- Customer service
- Verbal and written communication
Volunteer Experience
- Food Distributer, Watsonville High - Watsonville Basketball Team, 11, 12/01/22, 12/31/22, 4, Was a part of a BBQ fund raiser and distributed plates.
- Food Distributer, Santa Cruz County Fair - Food Harvest, 11, 11/01/22, 11/30/22, 4, The Varsity Basketball team and I volunteered at a food bank located in the Santa Cruz County Fair distributing food to our community.
- Taught CPR, Watsonville Plaza - Health Academy, 11, 09/01/22, 09/30/22, 2, Taught my community how to perform CPR.
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Guest Advocate
Target
12.2024 - 01.2025
Cashier
Subway
04.2023 - 12.2024
Food Distributer
Food Harvest
11.2022
Taught CPR
Health Academy
09.2022
Cashier
KFC
06.2022 - 08.2022
High School Diploma -
Watsonville High School
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