Oteaka Saenz
Stephenville,TX
Summary
Experienced Customer Service Professional with a successful 35-year career in eCommerce, retail, and Tech support. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Stephens Fuel Company
05.2015 - Current
- Maintain computer and physical filing systems.
- Oversee office inventory by ordering and stocking all receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling fuel deliveries for customers.
- Maintained CRM database with customer updates and report generation.
- Sourced vendors for special project needs and negotiated contracts.
- Maximized cash flow through optimal billing and collection processes.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Licensed Private Investigator/Bounty Hunter
Ron Wright And Associates
01.1994 - 01.1999
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with 96% success rate.
- Investigated individuals claiming disability to identify and document fraud.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Conducted surveillance for up to 12 hours at time.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
- Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
Process Server
Ron Wright And Associates
01.1994 - 01.1999
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Provided proof of service in form of affidavit.
- Tracked down 30 - 50 defendants per month to serve legal documents.
Surveillance Observer/Asset Protection Specialist
The Mill Casino
01.1992 - 01.1994
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Prepared case reports, preserved evidence, interacted with tribal police and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Reported hazardous and unsafe conditions to management to reduce risk of injury.
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled all areas of Casino nightly checking for suspicious activities.
- Maintained third shift logs outlining activities and results.
Accounts Coordinator
E L Edwards Realty World
01.1989 - 01.1992
- Led accounting team in processing daily payables and receivables which resulted in a monthly report to owners.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Escalated issues to appropriate channels as necessary.
- Worked with property owners and tenants to understand and correct any issues while providing excellent service.
- Updated internal databases and Intuit software with account information to maintain concise, clear records.
- Used Net ware to network our computer systems together. Monitored all tech and security issues as well as updates and backups.
Education
No Degree - Computer Science
Masters Institute
San Jose, CA01.1996
Skills
- Sorting and Labeling
- Calendar Management
- Excellent Multitasking Abilities
- Report Writing
- Account Reconciliation
- Written Communication
- Customer Relations
- Workflow Planning
- Client Correspondence
- Technical Support
- Customer Service Management
- Monthly Closings
- Research and Analysis
- Billing and Invoicing
Timeline
Office Manager
Stephens Fuel Company
05.2015 - Current
Licensed Private Investigator/Bounty Hunter
Ron Wright And Associates
01.1994 - 01.1999
Process Server
Ron Wright And Associates
01.1994 - 01.1999
Surveillance Observer/Asset Protection Specialist
The Mill Casino
01.1992 - 01.1994
Accounts Coordinator
E L Edwards Realty World
01.1989 - 01.1992
No Degree - Computer Science
Masters Institute
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