Otis Carter
Austin
Summary
Detail-oriented professional with a background in customer service and security monitoring. Proven ability to collaborate with teams and streamline operations, ensuring a safe environment while delivering exceptional service and support to customers. Dedicated Sales Associate with expertise in customer service, cash handling, and shipping software. Committed to enhancing customer satisfaction and driving operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
Austin
08.2025 - Current
- Delivered outstanding customer service in fast-paced environment, enhancing customer satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Supported customers with mailing, shipping, and packaging solutions to meet their specific needs.
- Utilized shipping software to streamline order processing, ensuring timely delivery.
- Collaborated with team members to ensure smooth store operations.
- Ensured cleanliness and organization of the store layout daily.
Overnight Security Guard
Allied Universal
Austin
01.2025 - Current
- Monitored activities using surveillance equipment to safeguard premises and deter unauthorized access.
- Monitored premises to deter unauthorized access and ensure safety.
- Conducted routine patrols to identify and report potential security risks, enhancing site safety.
- Conducted daily security patrols of assigned areas.
- Enforced company policies and rules to maintain a secure environment.
- Maintained accurate logs of daily activities and incidents to support effective incident response.
- Provided excellent customer service by greeting visitors and addressing inquiries.
Overnight Sales Associate
Walgreens
Austin
08.2024 - 01.2025
- Assisted customers with product inquiries and purchases during overnight shifts, enhancing their shopping experience.
- Delivered customer service by addressing inquiries and fulfilling needs effectively.
- Addressed customer concerns and resolved issues swiftly, contributing to a positive service experience.
- Addressed customer complaints promptly to enhance overall service experience.
- Operated cash register efficiently to process customer transactions accurately.
- Maintained inventory levels and restocked shelves throughout the night to ensure product availability for customers.
- Ensured store cleanliness by organizing merchandise and removing trash promptly.
- Followed safety protocols for handling products and operating equipment properly.
Sales Associate
The UPS Store Inc.
Austin
05.2023 - 11.2024
- Guided customers in selecting mailing, shipping, and packaging solutions to meet their needs.
- Provided exceptional customer service in a fast-paced environment.
- Welcomed customers and delivered outstanding service to enhance their shopping experience.
- Aided customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Operated shipping software to process orders efficiently.
- Collaborated with team members to ensure smooth store operations.
- Handled cash transactions and processed payments accurately.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Exterior Wash Agent
Accufleet International
austin
12.2022 - 05.2023
- Operated industrial washers to clean various types of equipment and tools.
- Ensured cleanliness and organization in washing areas to uphold safety standards.
- Inspected items for cleanliness before and after washing procedures.
- Collaborated with team members to streamline washing processes and enhance operational efficiency.
- Monitored washer performance and communicated issues to supervisors for timely resolution.
- Trained new staff on proper washing techniques and equipment use.
Sales Associate
The UPS Store Inc.
Austin
02.2021 - 12.2022
- Assisted customers with mailing, shipping, and packaging needs to ensure satisfaction.
- Operated shipping software to process orders efficiently.
- Provided exceptional customer service in a fast-paced environment.
- Collaborated with team members to ensure smooth store operations.
- Handled cash transactions and processed payments accurately.
- Ensured cleanliness and organization of the store layout daily.
- Guided customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Greeted customers and delivered exceptional customer service to enhance their shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Overnight Stocker
HEB Grocery Store
Austin
10.2020 - 02.2021
- Stocked shelves efficiently to maintain product availability and organization.
- Ensured compliance with safety standards while handling equipment and products.
- Collaborated with team members to streamline stocking procedures, enhancing overall workflow efficiency.
- Trained new staff on stocking techniques and safety protocols, ensuring compliance and operational readiness.
- Arranged shelves and bins to optimize product visibility and access.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Assisted customers in locating items and retrieving merchandise, improving customer satisfaction through effective service.
Education
High School Diploma -
Buchtel High School
Akron, OH06-2008
Skills
- Customer service
- Product knowledge
- Shipping software
- Cash handling
- Team collaboration
- Attention to detail
- Surveillance monitoring
Timeline
Sales Associate
The UPS Store Inc.
08.2025 - Current
Overnight Security Guard
Allied Universal
01.2025 - Current
Overnight Sales Associate
Walgreens
08.2024 - 01.2025
Sales Associate
The UPS Store Inc.
05.2023 - 11.2024
Exterior Wash Agent
Accufleet International
12.2022 - 05.2023
Sales Associate
The UPS Store Inc.
02.2021 - 12.2022
Overnight Stocker
HEB Grocery Store
10.2020 - 02.2021
High School Diploma -
Buchtel High School