OTIS GODSEY
Knoxville,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Representative
The Job Shop
London, KY
06.2017 - 12.2025
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and returns accurately through the company's inventory system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained a clean and organized workspace to ensure efficient operations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Led on- and off-site customer support teams across multiple time zones.
- Oversaw warranty counseling process to manage expense controls.
- Contacted customers about potential service upgrades, new services and account changes.
- Collaborated with team members to improve service delivery and workflow processes.
- Managed customer accounts and updated information in the database regularly.
- Handled customer complaints with empathy and professionalism to foster loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Corbin High School
Corbin, KYSkills
- Order processing
- Customer relationship management
- Service upgrade promotion
- Workflow optimization
- Account management
- Effective communication
- Problem solving
- Customer engagement
- Time management
- Refunds processing
- Relationship building
- Multi-task management
- Decision-making
- Product sales
- Money handling
- Credit card payment processing
- Strong teamwork
- Active listening
- De-escalation techniques
I handled several customer service issues and work well with others.
Work well the others and help resolve customer issues while maintaining excellent customer service.
References
References available upon request.
Timeline
Customer Service Representative
The Job Shop
06.2017 - 12.2025
Corbin High School