Otis L. Lee III
Manor
Summary
Dynamic Learning and Experience Design Leader and Instructional Designer with a proven track record at Cardea Services, specializing in asynchronous eLearning and customer enablement. Expert in LMS management and cross-functional collaboration, I excel in translating complex workflows into engaging learning paths, driving continuous improvement, and enhancing training effectiveness.
Overview
15
15
years of professional experience
Work History
Learning, Design & Experience Design Leader
Cardea Services
01.2021 - 01.2025
- Developed and scaled asynchronous learning programs for onboarding and enablement in healthcare and human services systems, enhancing user engagement.
- Collaborated with CX, product-adjacent, and implementation teams to create training aligned with real customer use cases, improving relevance and application.
- Translated complex workflows into structured learning paths with videos, knowledge checks, and certifications.
- Led LMS strategy, ensuring content governance and driving continuous improvement initiatives.
Instructional Design & Learning Experience Manager
Ascension Health
01.2014 - 01.2021
- Developed microlearning modules and curricula with Articulate Storyline and Rise to enhance learner engagement and knowledge retention.
- Designed LMS-hosted eLearning for regulated healthcare software and operational systems.
- Oversaw compliance training and continuing education workflows to ensure regulatory adherence and employee development.
- Presented learning effectiveness metrics to senior stakeholders to inform strategic decisions and drive program improvements.
Instructional Design & Learning Experience Lead
Dell Technologies
01.2010 - 01.2014
- Developed SaaS-enabled learning solutions for sales and marketing technology platforms to enhance user engagement.
- Led cross-functional learning initiatives, managing multimedia budgets to ensure resource allocation aligned with project goals.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
M.Ed. - Instructional Design & Technology
American College of Education
Indianapolis, IN03-2021
MBA - Organizational Learning & Leadership
Johnson & Wales University
Providence, RI05-2005
B.S. - Digital Communications And Media
University of Miami
Coral Gables, FL12-1994
Skills
- Instructional Design (ADDIE)
- Asynchronous eLearning
- Scenario-Based Learning
- Accessibility & Inclusive Design
- Onboarding strategies
- Customer Onboarding & Enablement
- Inclusive design
- AI-Assisted Content Development
- AI content development
- Adobe Captivate
- Adobe Creative Suite
- Canvas
- Project/Program Management
- Cross-functional Collaboration
Affiliations
Association For Talent Development
Timeline
Learning, Design & Experience Design Leader
Cardea Services
01.2021 - 01.2025
Instructional Design & Learning Experience Manager
Ascension Health
01.2014 - 01.2021
Instructional Design & Learning Experience Lead
Dell Technologies
01.2010 - 01.2014
M.Ed. - Instructional Design & Technology
American College of Education
MBA - Organizational Learning & Leadership
Johnson & Wales University
B.S. - Digital Communications And Media
University of Miami