Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oumaima Mabsout

Oumaima Mabsout

New York

Summary

Dynamic Store Manager with a proven track record, excelling in customer service and problem-solving. Enhanced operational efficiency and fostered strong customer relations, leading to improved satisfaction. Skilled in multitasking and organization, with a strong background in writing and editing from my journalism experience.


Overview

6
6
years of professional experience

Work History

Store Manager

Dunkin' Donuts
01.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Manager

Health Services Group
03.2023 - 04.2023
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Cashier

Dunkin' Donuts
05.2021 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Journalist

Radio Chada FM
01.2019 - 04.2019
  • Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
  • Edited more than [Number] pieces per week, carefully checking content wording and facts.
  • Managed online sports columns, blogs and video pieces.
  • Revitalized community sports coverage by increasing assignments and revamping quality standards.

Education

Associate of Arts - Writing And Literature

Borough of Manhattan Community College
New York, NY

Master - Journalism

Institut D'information Et De Journalisme
Casablanca, MA
07-2020

Bachelor - Literature

El Bouhtori
Casablanca, MA
07-2014

Skills

  • Problem-solving
  • Multitasking and organization
  • Customer service management
  • Writing and editing
  • Foreign language fluency

Languages

Arabic
Native or Bilingual
French
Full Professional
English
Full Professional

Timeline

Store Manager

Dunkin' Donuts
01.2024 - Current

Assistant Manager

Health Services Group
03.2023 - 04.2023

Cashier

Dunkin' Donuts
05.2021 - 02.2023

Journalist

Radio Chada FM
01.2019 - 04.2019

Associate of Arts - Writing And Literature

Borough of Manhattan Community College

Master - Journalism

Institut D'information Et De Journalisme

Bachelor - Literature

El Bouhtori

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Oumaima Mabsout