Dynamic sales professional with a proven track record at Pohanka Automotive, excelling in customer service and teamwork. Increased sales revenue through effective rapport-building and suggestive selling techniques. Committed to quality and professionalism, fostering client loyalty and satisfaction while adeptly managing high-stress situations. Reliable and flexible, dedicated to enhancing customer experiences.
Overview
5
5
years of professional experience
Work History
Sales Associate
Pohanka Automotive
1772 RITCHIE STATION COURT, CAPITOL HEIGHTS MD 297
01.2024 - Current
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Universal Home Technician
Orkin Pest Control
201 PERRY PARKWAY
11.2020 - 06.2022
Upheld company values by offering prompt service delivery while maintaining a strong commitment to quality workmanship.
Monitored Workforce Administration System (WFA) for schedule updates and current information.
Increased client retention rates by providing exceptional follow-up support and ensuring continued satisfaction with products/services provided.
Consulted with customers about needs and proposed additional services.
Collaborated effectively with fellow technicians to address complex technical challenges quickly and efficiently.
Maintained a high level of professionalism during customer interactions, fostering positive relationships and repeat business.
Education
Certificate - US PUBLIC POLICY SOCIAL, ECONOMIC,FOREIGN POLICIES
Harvard University, Online With Edx
Cambridge, MA
05-2025
SOME COLLEGE - INTERNATIONAL LAW
KOFFI ANNAN
GUINEA
02-2017
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Reliable and punctual
Flexible schedule
Policy and procedure adherence
Verbal and written communication
Friendly and outgoing
Calm demeanor
Hospitality and accommodation
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Sales Associate
Pohanka Automotive
01.2024 - Current
Universal Home Technician
Orkin Pest Control
11.2020 - 06.2022
Certificate - US PUBLIC POLICY SOCIAL, ECONOMIC,FOREIGN POLICIES