Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

OUMAR DABO

Hyattsville,MD

Summary

Dynamic sales professional with a proven track record at Pohanka Automotive, excelling in customer service and teamwork. Increased sales revenue through effective rapport-building and suggestive selling techniques. Committed to quality and professionalism, fostering client loyalty and satisfaction while adeptly managing high-stress situations. Reliable and flexible, dedicated to enhancing customer experiences.

Overview

5
5
years of professional experience

Work History

Sales Associate

Pohanka Automotive
01.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Universal Home Technician

Orkin Pest Control
11.2020 - 06.2022
  • Upheld company values by offering prompt service delivery while maintaining a strong commitment to quality workmanship.
  • Monitored Workforce Administration System (WFA) for schedule updates and current information.
  • Increased client retention rates by providing exceptional follow-up support and ensuring continued satisfaction with products/services provided.
  • Consulted with customers about needs and proposed additional services.
  • Collaborated effectively with fellow technicians to address complex technical challenges quickly and efficiently.
  • Maintained a high level of professionalism during customer interactions, fostering positive relationships and repeat business.

Education

Certificate - US PUBLIC POLICY SOCIAL, ECONOMIC,FOREIGN POLICIES

Harvard University, Online With Edx
Cambridge, MA
05-2025

SOME COLLEGE - INTERNATIONAL LAW

KOFFI ANNAN
GUINEA
02-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Flexible schedule
  • Policy and procedure adherence
  • Verbal and written communication
  • Friendly and outgoing
  • Calm demeanor
  • Hospitality and accommodation

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Sales Associate

Pohanka Automotive
01.2024 - Current

Universal Home Technician

Orkin Pest Control
11.2020 - 06.2022

Certificate - US PUBLIC POLICY SOCIAL, ECONOMIC,FOREIGN POLICIES

Harvard University, Online With Edx

SOME COLLEGE - INTERNATIONAL LAW

KOFFI ANNAN

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