Ourania Gkika
Middleton,MA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Server
Family Fare Restaurant
Peabody, MA
03.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated daily specials to customers.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean workstation by restocking supplies, wiping down counters.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
Server
Maria's Place
Salem, MA
06.2024 - Current
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Arts - Psychology
North Shore Community College
Danvers, MA05-2023
Bachelor of Arts - Psychology
Salem State University
Salem, MASkills
- Relationship Management
- Customer Service
- POS Systems
- Payment Collection
- Cash Handling
- Order Taking
- Order Packaging
- Time management skills
- Strong Work Ethic
Languages
English
Full Professional
Greek
Native/ Bilingual
Italian
Elementary
Albanian
Elementary
Timeline
Server
Maria's Place
06.2024 - Current
Server
Family Fare Restaurant
03.2021 - Current
Associate of Arts - Psychology
North Shore Community College
Bachelor of Arts - Psychology
Salem State University
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